Starbucks — Restaurant in Florida

This is BY FAR my favorite location! It's very well managed. Also, I'm really confused by all the drive thru complaints in other reviews, but have a sneaking suspicion it's the result of lazy grumpy impatient people that were probably the root cause of their own issue, lol.

This location has a VERY busy drive thru simply because it is covering for the lack of a good location further south in Hobe Sound. It's also located at a MAJOR intersection for the area that has several plaza's interlinked via some wonky curb cuts and one-way's, so some of these people may be impatient even before getting to the speaker. I've been dining inside when a few people have walked in to have their orders corrected (hey, mistakes happen, we're all human) and EVERY SINGLE TIME the Barista's have handled it properly with compassion and empathy. On a final note, and as a software developer focused on Ai & automation, can someone explain to me why the fick we even have drive thru speakers and microphones still? I could easily design a system that could increase throughput, it would involve leaving the current system in place as a legacy system, while concurrently running a new app based ordering system that was independent; but complimentary of; the existing Starbuck's app. It would also take some of the stress off of the Barista's because it would get rid of the stupid drive thru timers, while increasing customer and employee interaction and satisfaction....

Me and my wife have been loyal customers to this location for a couple years now. We used to go near daily that dropped to weekly, and most recently we would give them the benefit of the doubt and go about once a month. Im not sure what happened to this location but it has absolutely nose dived in quality. Your coffee will either taste like burnt grounds or straight up milk with no in between.

We aren’t even very picky, we usually take what we get even if its not perfect but theres a massive difference between not perfect and straight up gross. We don’t have complicated orders and tipped every single time. But for over priced coffee, im going to go somewhere else that will make it correct.

Side note: all the nice and great employees no longer work there which makes me think this is absolutely a management issue. Nothing against anyone who works there now, its most likely not their fault.

Its a bit disappointing as this is such a convenient location but we won’t be back, maybe ill try again in a year and see what has changed.

Edit: adding this edit after the “owner” responded. Yeah dude obviously the drinks can be remade but at a certain point when every single drink needs to be remade it can make the customer feel kinda bad or weird. I don’t want whatever free stuff you’re going to offer me from the email you listed. Just fix your store or better yet, the management here. According to reviews I’m not the only one that...

I hit Starbucks almost daily but usually Palm City or the one on Federal by Monterey. The times I’ve been to this Starbucks is when I’m headed south & there isn’t another until Indiantown rd. Each time I’ve been to this store, the wait time at the drive through is beyond slow! If you’re stopping here on a time schedule, you may want to second guess that idea because you’ll be late for sure. I wouldn’t write a review for super slow service however, today when I visited, I was amazed by the lack of customer service skills at this store. The girl at the drive through was not only super rude but apparently heard of hearing as she heard “grande almond milk with SF vanilla” and left out the coffee completely! I ordered a grande latte with almond milk and sugar free vanilla and only received milk with SF vanilla syrup in it and yhey actually charged me for the latte! Sadly, I realized it once I was already back on federal and had to buy another from another store. I’ll never be back to this Starbucks and I really hope they get some...