As the signage says: exceptional customer service"???? I had to greet the cashier behind a big box that was on the counter. She did not smile or even make eye contact with me during the entire transaction process. When I went to pick up my order, same issue with barista....no smile, nothing from this person either. She placed my order on counter without saying a word, I just happened to see my name on it, so I picked it up and said "have a better day". Unfortunately still got NO REACTION. I work with the Military in California. I retired and decided to go back to work for the Military because I like to see them smile and this is my way of thanking them for keeping our country safe. I try to make each individual enjoy their day, have a good or better day. A SMILE ☺ A DAY, GOES A LONG WAY. PUT A SMILE ON...
Read moreI grabbed some coffee here waiting to board a flight to Toronto.
Its a very small and cozy place for take outs as its located right across the check in area. It was super busy with a big line up.
I ordered some coffee and iced water. The coffee was really fresh and hot. It was freshly brewed and tasted nice.
The service was really good considering the location and how busy it is all thoughout the day.
There was a huge line up at the time, however, the staff was pretty professional and fast both in taking the orders and serving the line.
There was some decent wait time to get the order which was pretty reasonable for this location within the airport and across the gate.
Overall, I like the drinks and the service was...
Read moreLess than friendly customer service from the barista in Fort Myers Airport #75774 located by Gate B4, named 'Lisa'. She had a very undermining tone when I requested my drink, which was a café vanilla Frappuccino, be remade. The instructions of 2 scoops instead of 3 were not correct. The drink was almost white in color, which definitely is an indication, considering I had a shot of espresso added.
I asked her to work on her customer service and hopefully she will listen. The young man was very nice about it. When she stepped in, it took...
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