Subway — Restaurant in Florida

I Left Empty Handed!

I paid for two subs using the app. Proceeded to the store to pick them up as I’ve done many times before, just to be told that there was a “network” issue and they never received my order-despite me receiving an email confirmation of which I showed them. I checked my account-the money was debited. Associate *Jane said that this happens “all the time”. Hmm…really?! There are more Subway restaurants than McDonald’s. Why is this known problem allowed to happen All The Time? Associate *Jane gets store manager James on the phone. Store manager James basically says you’re SOL; sorry, but not sorry…But hey, you’ll get your money back in 24-48 hours 👍🏼 James had every opportunity to compensate me for this inconvenience-free sandwiches, a gift card of some sort, heck a free cookie-anything that expresses a sincere apology; instead he tried to convince me to be understanding of their KNOWN network app issues. I’ve been patronizing this subway for as long as they’ve been there. Today I left a very unhappy customer.

It’s worth mentioning that I had absolutely no problems with the other three employees in the store at the time. Despite the problem, they remained...

Ordered online, received an alert 20 minutes later order was ready. Showed up 20 minutes AFTER that. Food was not ready. Asked if they had removed it for us being late, the woman copped an attitude and said take a look at the line I’ve been a little too busy to make your food.

Left without the food. Never received it. Contacted corporate for a refund. They refused. The local franchise owner sent a bs apology email, asked them for a refund, she refused as well.

So spent $15 to get an attitude instead of a sandwich and the franchise owner is clearly a crook. Which would explain why the employees hate their jobs so much because they’re likely overworked and underpaid.

Definitely...

Poor service. I ordered online, picked a time and then corrected it before I cashed out. Once submitted, it said the order would be the first time I picked, which was an hour later than I wanted. My partner was already on the way to pick it up. I called several times and no answer. So I sent him the proof of purchase and included all of the details about the order, proof of payment, etc. The staff there refused to make the food early and he had to wait an hour for the food, even though he had plenty of proof that it was ordered and paid for. The staff did not care, did not try to help, and didn't answer the...