Three Palms Cuban Cafe

Very frustrating, unless you speak Spanish! I live very close to the establishment and my wife and l usually eat breakfast and (sometimes) lunch a few times a month. The food is great in our opinion. But l'm afraid that after this morning's experience, we can no longer support the business. We were working at home and l decided to put in two " to go" breakfast orders for us. The phone was answered by a gentlman with a very heavy Spanish accent, who seemed to have some difficulty with both the order, and my CC info. and after l explained l didn't speak Spanish at all. After. making the order and him trying to enter the C.C. info. that he insisted l give, and saying it was being declined, (l checked my bank account and the card has over $2K space on it;) l turned the phone over to my wife who happens to have a doctorate degree and a much more " educated" voice and accent. After she tried and was told the same thing, l asked her to tell them l will come over right away and talk to them and enter the order face to face. Upon arriving, l entered the establishment and met a young gentleman who worked there. I explained my situation only to be informed ALL orders to go MUST be made from the window outside to the kitchen. I explained that there was a LONG line and so would take to long, and asked if l could phone it in as l had a phone with me. He looked at the long line outside and asked me to wait a minute, then went towards the back. Within a minute at the most, a young lady came out from the front kitchen area and said something to me in Spanish. When l apologized that l did not speak Spanish, she told me in English that if l wanted to put in an order to go, l would have to do it from the outside thru the window. As the line contained 9 people, l declined and left.. My feelings on the matter:

• l have NO issues with anyone that doesn't speak or understand Englisg well. When l tried to call the order in and had SO much problems with him getting the BASIC C.C. info. (such as the number correct, when asked to repeat) l feel the call should have been given to someone that DOES understand and speak English better.
• And when l ended up having to drive over there to re-enter the order, l don't feel l should have to go stand in a 9 person line to do so. If they were unwilling to take my order when l was in the restaurant, at least l should have been allowed to call it in... I use to own and run a service orientated business, and customer service comes first! While l realize they will not miss the app. $600 or so that we spent there each year, in my opinion one needs to stand up these days to things the deem unfair. While l don't agree with their business practices, l still feel they could have dealt with it in a mutually satisfactorily way..