Wendy's — Restaurant in Florida

I’ve been here 3 times and each time they’ve messed up my order and gave me an attitude. They overcharged me and added extra food on my order. When I asked the cashier to read me my order, he got upset. I then asked for a receipt and had a hard time getting my receipt. They didn’t want to give it to me. That’s so weird. I’ve never been to a restaurant that doesn’t want to give me a receipt. I complained about the restaurant to 3 different people on different days and they all replied with some version of “That Wendy’s is the worst!” There’s another Wendy’s on Congress and I never have any issues with them. They are all nice and courteous. The last time I came to this Wendy’s I wanted to try a new food item. I asked the cashier and they got upset to answer my question. I ended up ordering something I didn’t want because she kept arguing with me instead of answering my question. The food wasn’t good and then I was missing items I asked for and paid for. That’s why the next time I came I demanded my receipt. The last time I came they didn’t hand me my receipt. I figured the cashier might have had a bad day so I came back. After three tries, I don’t care about the price of gas and how hungry I am, I’m driving the extra couple of miles to the Wendy’s on Congress. I’m sure that the only reason that they stay in business with such bad management is because of its location on a busy intersection. When I got my food last night I barely had any cheese or bacon on both of my Baconator fries and my nuggets were burnt. They gave me a sauce I didn’t ask for and my drink was warm. Just go to...

I’ve been with this location for years and customer service and quality has been going down significantly. I’ve had multiple instances where my online food orders are not done properly (I don’t even ask for modifications). Some staff members just don’t care about prepping the food by following basic instructions. And no, I can’t ask for them to fix it because it’s a DoorDash/Uber eats order so there goes that. I pay for extra ghost pepper sauce and my order doesn’t include it and the prep person uses mayonnaise instead of ghost pepper sauce on a ghost pepper sandwich. Just one example of the many disappointing lunches. Never complained despite wasting so much money here and having bad lunches.

What I do not appreciate is lack of basic front counter skills. It is not right and not fair when you have customers waiting in line for extended periods of time and you allow someone who already ordered and is waiting for their food to come to the front to pick up their food and suddenly decide they want more items. So you, cashier person, say ok and let them take even longer to order while allowing them to skip everyone else who has been waiting. It is disrespectful. They already ordered, they should have been told to wait while the remaining customers who came after them and have been waiting get priority to order. But no, your customer service personnel at this location did not do the proper thing. All it takes to make or break relationships is doing the simplest basic things. It is not the locations fault, it is per staff member and the level of...

This Wendy’s is a joke. I came here to dine in for a quick meal and the customer service was subpar at best. We tried paying, the cashier didn’t realize it wasn’t on the right screen so another crew member had to fix it for us. This did not bother me at all, however I did thank the cashier and she just stared at me blank.. which I thought was weird but didn’t pay much attention to. When we got our food, I ate a fry and it was stale as hell. I asked for a fresh fry and the manager instructed the cashier to put my old fries inside of the oil.. I asked for fresh fries, not well done. The manager thought he was being clandestine and kept glancing over his shoulder to see if I was watching.. I’m not sure why he decided to see if I was watching when we locked eyes and I’m watching what’s unfolding. To top it all off, the reheated fries were even worse than when they gave them to me. Mind you, he convinced us to upsize to give old fries. Someone should tell them it’s the oldest trick in the book and it only works when the customers are DRIVING away in the DRIVE THRU. The nuggets weren’t even fresh. The must make a whole bunch of food and then hand it out. Every other Wendy’s in this city has better food. Don’t even bother coming. By the way, the cashier was handling my fries WITHOUT gloves.. didn’t even realize until after. If I get sick, I know why. If you hate your job, QUIT. It wasn’t even busy (which is no excuse).. but it is embarrassing on...