Wendy's — Restaurant in Florida

On June 26th around 9:24AM I pass by Wendy’s to order the Chicken Butter Biscuit sandwich meal for my wife and I. When I approached the intercom to place my order and asked for two additional sides of the honey butter in order to dip the potato wedges, even told the lady on the intercom that I don’t mind the extra cost if they have to charge (told her this twice and said it slower on the second time.) after she repeated back to me the order including the sides she asked if I wanted an oatmeal cookie. Knowing that they have attachment rates for extras I said sure, even though I hate raisins and ended up tossing them away, just with the hopes that by ordering them blasted cookies they’d squeeze in a tad extra of the honey butter in the little small black container with the clear lids or at least on the sandwich. I pull up to the drive through window and greeted to what seemed a Central/South American woman whom I greeted in both English and Spanish to no reply. She handed me the OJ with the cookies and took my card. A few moments after she returned my card and receipt and handed me my bag containing to what I hoped was my complete order. As soon as I take the bag from her hand she B-Lines it away from the window at Mach Five speed and disappears. I look through my bag and notice no sides of the honey butter. I wait around 1-2 minutes hoping she’d be back so I can ask about the honey butter and position once again that I DONT CARE if they have to charge extra, just provide the sides of the honey butter. No one shows up, it’s a little early to be honking but I honked twice to no prevail. I wait another 2-3 thinking she maybe rushed away to the window because the manager called her. I then honk twice. No one shows up. At this point I count it as a loss and head home. Once I arrive home and look through our sandwiches both my wife’s and I sandwich are deprived of any honey butter. I hope management reads some of these reviews, I’m noticing there is a trend in the lack of customer service in the morning crew, especially with this black haired Hispanic women. I added an extra star because the highlight was the potato wedges and the orange juice. Dunkin Doughnuts may have a mile long drive through every morning but their morning business is booming due to their customer service and people such as myself will gladly wait for...

Their service was fast BUT the young guy in the drive-thru gave me the incorrect change and didn’t apologize. The manager was nearby and he told him to open the register because he owe me money. The manager gave me my money (I said “gracias” he as well didn’t apologize. I left but returned a minute later because the young guy also forgot to give me a straw. This time the manager was at the drivethru gave it to me and once again didn’t apologize. I worked with the public and is not hard to say “sorry” especially when it was pouring rain and I had to get out of my car since the line in the drive thru was long. Another thing the manager nor the young guy was wearing a mask. The other employees (kitchen) who were wearing it didn’t cover their nose. These employees are preparing and serving food they should ALL be...

Come here a lot often, usually have good staff, excellent service. But tonight one of the employees at the window would not give my friend and I our full order. Saying it wasn't her fault. She asked us if we wanted honey mustard or bbq, we said bbq, she gave us honey mustard. We asked for two frostys and the soda the meal came with; only got one frosty and no soda. To top it off fries were cold and stale. It's 11:30 at night, no one was there. They don't close for another hour and a half and she was running around like a chicken with her head cut...