Jack in the Box — Restaurant in Folsom

Tried to order through drive through. The girl was not listening, kept having me repeat myself (probably 5 times), had no idea what one of the items was I was trying to order that I ended up just not getting that item, get to the window and have them read back the order before I paid…… no words. Get my food, I am frustrated at this point. Get home and realized I did not receive a receipt, the drink I paid extra for, and numerous more issues…

1. I ordered 4 tacos extra lettuce- I got extremely soggy old tacos which did not contain extra lettuce and the lettuce it did have was brown and wilted.
2. I ordered the ultimate breakfast combo with curly fries and a Dr Pepper… the sandwich was assembled sloppy, the curly fry bag was half full at best and I never received the drink. I am honestly scared if I eat the sandwich I might get sick.
3. I ordered a double jack with cheese no onion no mustard. Again was assembled in correctly and contained NO cheese!!!!
4. the nuggets I ordered for my son were cold

I use to work at jack in the box as a young adult… it is NOT rocket science. I have been to jack in the box twice in the last 2 months and BOTH times, food was incorrect and my full order was not received. I will not be giving jack in the box my...

If I can leave zero Stars I would you don't know how many times I have been to this Jack in The box and either their schedule is not right or they're supposed to be open and people are in there and they say they're closed at first I was not going to leave a review but this has to be the 12th time I've went to Jack in The box when they are supposed to be open and only this location and they say that they're closed tonight I went at 11:00 and they close at 12:00 to be told that they are only doing doordash orders which to me makes no sense because I drove here to make an order to get some food I don't know what's wrong with this Jack in the box but they have serious issues with staying open or having people provide great service when they don't know how to serve anybody please either change your staff to people who actually want to work or provide a schedule that is correct so I don't have to waste gas to go to Jack in The box when gas is $7 thank...

A few months ago I ordered food at the Jack In The Box on 3rd Avenue in San Mateo. Once I got home I became aware that they left out one of the burgers and a milk that I ordered. On the receipt is info on how to contact Customer Service and take a survey. I decided to use their survey to mention my experience that day. Within a few hours of submitting the survey I received a call from the regional manager who apologized for the error and he informed me that they will conduct retraining of the employee(s) involved. He also sent me two coupons for complimentary meal combos of my choice. I understand that people make mistakes and the regional manager handled my issue very promptly, professionally and more than satisfactorily. Subsequently, I am very pleased with the outcome and will keep this in mind everytime I choose to patronize a fast...