Jack in the Box — Restaurant in Forest Grove

I was genuinely excited for the new Jack in the Box location in Forest Grove, particularly hoping to order the Nashvill Hot Popcorn Chicken which is an item that we frequently order and online, stated was available. My first visit at this location, however, fell flat. Walking in, the dining area was completely empty of customers, and surprisingly, staff interactions as well. Despite the move towards self-checkout kiosks, it was jarring to not be greeted, smiled at, or even acknowledged by anyone working there. They were there, I physically could see them, they were there, and yet it could have been easier to walk in to an empty room. The silence and lack of any human interaction was quite a disheartening start. My attempt to order was also unsuccessful; the much-anticipated Nashville Hot Popcorn Chicken option ( or any popcorn chicken option for that matter ) wasn't available on the self-service menu. With no staff even willing to ask if I needed assistance (I didn't because I knew exactly what I wanted and it was not available, at least, that is what the screen indicated) or even make eye contact, I ultimately left without making a purchase. While the store itself was clean, the overall lack of service efficiency and the unavailable menu item meant there was no 'experience' to review beyond a clean space ( which is a plus) and a missed opportunity. I do appreciate their all-day breakfast offering, and we might consider giving them a second chance for breakfast in the future, hoping for a more welcoming and complete experience. Sad this is what the world...

We've ordered items several times in the past, but our experience on September 14th was well below standards. The 2 burger orders were fine, but the Santa Fe Chicken salad was awful! I've had this several times and alway enjoyed it, but this time it wasn't up to par. The expriation date was the next day, but when I got it home, it looked like it should have been tossed several days earlier. The lettuce was brown and limp, the chicken looked "over-the-hill" I couldn't eat most of it. The corn, black beans and cheese were practically non-existant. Usually these items placed in nice little recognizable mounds on top, but not this time. I had to hunt for the corn and counted 3, yes, 3 black beans and 1, yes 1 tomatoe! I got tortilla strips rather than the spicy sticks. It looked like someone had dropped the whole thing, on the counter then tried to put it back in the container. NOT GOOD! It's ashame since Jack in the Box is the only fast food restaurant to offer salads in our area, but I'm going somewhere else in the future. Besides the food, the driveway on Maple needs a serious pothole repaired. It just keeps getting...

I had a coupon for 2 sourdough Jack's, and one for 3 egg rolls, and the guy told me I could only use one coupon per day. I have since called the Jack in the Box corporate offices, which stay there is no limit to any amount of coupons being used by any customer, on any given day. Secondly, the guy at the window was Bland and dry, he kept telling me he couldn't hear me, so I finally drove to the window and talked to him directly, and he said he still can't hear me. I have a very deep and very noticeable voice, so that was hard for me to believe. When I got the sandwiches, they were cold, dry, and it tasted like they had been made hours before, and they had absolutely minimal flavor, and minimal condiments on them. There was barely enough ketchup to notice that they had put any on it, and the bacon was so thin you could hardly taste it. One more place I will never return to you, and this is indeed the Jack in the Box in Forest Grove, Oregon. My advice, avoid it and go to McDonald's directly across the...