Ninja bowl teriyaki - FG — Restaurant in Forest Grove

To whom it may concern,

I am completely DISAPPOINTED and DISGUSTED with the interaction I received this evening while picking up my food at the Ninja Bowl in Forest Grove.

I typically order over the phone and pick up my food but tonight I went in at 6:11 PM to personally place my order. At the time both girls working in the front were very nice, especially since I was placing cash in their tip jar.

I was on a phone call while I was waiting. I went to check on my order after waiting almost 20 minutes. I asked both of the girls where my order was and had to go back to my car for the receipt because they couldn’t find it and acted as if they didn’t realize I had just been there.

After waiting about five minutes I asked one of the girls about my order and if it was just now being made. She went on to say that someone else had taken off with my order and now I have to wait. There was no apology no sympathy, it was what it was in her eyes. I’m now waiting an additional 20 minutes for my order. When I walked back in to ask for my order I politely asked for an additional amount of teriyaki sauce and chili sauce. I noticed her only throw one in the bag when I stated that I wanted some additional. Her rude and sarcastic response was there were some already in the bag. My response to her was I understand that but I asked for more.! I went on to let her know that I didn’t appreciate her being rude and unapologetic for the mistake they made with my food.

I am bringing this to your attention because this is not the first nor the second time that I have run into issues at this location and with the staff that work there. I have special ordered food and by the time I get home it is not what I ordered and of course the restaurant is closed and no one is answering. I have yet to receive an apology and some sort of compensation for the lack of customer service and food that I purchase from this establishment.

I would appreciate someone’s attention in regards to this issue.

Completely...

Very good food, but negative experience today at 1pm...

On a takeout order... Asked for condiment cup of hot sauce 'Not Available' (but see it's available on the eat in tables) Asked for an empty condiment cup.. 'Not available' Asked for any empty cup 'Not available" Asked for a water cup, emptied the water and squirted about 3/8 depth from sauce bottle on the table... 'We'll have to charge for that'

Really? Table sauce thats freely available for eat in isn't available for takeout?

I'd have been OK if they said 'sure for 75cents' or similar. I hope this gets corrected!

Full discolure, I don't tip at fast food places and didn't tip since the takeout order is essentially like fast food. I guess i can expect denied condiments for...

HORRIBLE SERVICE *We ordered dinner online with curbside delivery. When we arrived at the appointed time the man that answered the phone said they are very busy and it will be another 10 minutes. After waiting the 10 minutes called and he again said that they were busy and we could go in and get our food.I had tipped almost 20% based on curbside delivery for six people. I was very frustrated so I called back and requested most of my tip be refunded and he passed me over to a female. She said they couldn’t help me and would have the owner contact me...no phone call. Why offer curbside if you are too busy?!!! I will never tip prior to any delivery ever again. The food wasn’t...