Burger King — Restaurant in Fort Liberty

This is by far the most poorly ran Burger King I have ever been to in my entire life. I never write reviews like this, but since this place continues to disappoint I feel the need to write this review. Your entire process in regards to drive through service needs to be altered. It shouldn't take over 30 minutes during lunch time to get an order. Not only that, but if you know you are slow during this time and you take an order for a medium red velvet milkshake... It doesn't make sense to make it right away and have it sit there for 26 minutes so by the time the customer gets it, it's not a milkshake anymore, but it's more like sweetened/watery milk. Not only that, but it's the wrong size and the wrong type of milkshake entirely! I don't know if you know this, but the majority of your customers are soldiers...Their time is precious as it is and have a lot of things on their plates to get accomplished. They deserve better than this. This isn't the first time it has happened either. If you are hungry between the hours of 1130-1300 Just...

If I could give no stars I would. I went today around 1pm and ordered a chicken sandwich nuggets and two whopper Jr's. Only one out of 8 nuggets was warm (not hot) the rest were cold, the chicken in the sandwich was still cold and undercooked and to top it all off there was a hair in the whopper jr. I went inside to ask for a refund, the cashier was nice and understood the situation but called her manager Rosa to get permission to do a refund, when I spoke to her she was so aggressive and combative and rude beyond understanding, refusing to give me a refund. Like excuse me ma'am there is simply no need, I'm the one who was wronged why are you mad? 🤔 customer service training is needed for the manager (Rosa) at this location, she really told me to go and get the food I spat out so she can give me a refund. Smh i gave all uneaten food and the half...

Ordered food going through the drive thru and was told to move foward to get order from the back door as I understood they were backed up. But after waiting and seeing that the line was getting back up because my order wasn't given to me yet, I moved right around to the parking lot side to eleviate the traffic coming through. So I had to call them 5 times just to get some on the phone and tell the issue of what was going on. They simply forgot my order and forgot about me or they gave my order to someone else. But in the end I was able to talk to and get my order and they gave me my refund for waiting 15 mins plus after all this happened. Just know you might want to try at a better time to come thru, as I thought it was a good time to come thru since it was well after lunch time (2:10 pm), now leaving at 2:30 pm to get...