Burger King — Restaurant in Fort Myers

We have visited several times and like this location, however, we will not be returning here anytime soon.

With that said:

The music in the Lobby is extremely loud and uncomfortable, we brought This matter to the attention of the MGR. on duty and to my surprise, she totally blew me off.

I, found this to be Unprofessional at minimum, and Unacceptable to me, as I, was respectful, courteous and polite with her.

Franchisee: You should hire better quality people as Managers, as the current employee has no business being a manager and is unqualified to deal with a simple issue being brought to her attention, by the Consumer (Paying Customers).

In conclusion, This issue is ongoing in these establishments, the playing of Music at Nightclub Volumes, in the lobbies of dining establishments, this is a total fail.

Typically an average consumer prefers: a nice quiet breakfast, Lunch or peaceful dinner.

IMO: The presence of nice, not overbearing, neutral Background music, that you don't have to yell at the person sitting next to you to have a decent conversation with, is always welcomed.

If we wanted to blow our eardrums out we would go to a Rock concert, not a local eatery.

HINT: Solution, either adjust the volumes in the lobby to decent levels, and play background music. or get rid of the speakers in the Dining rooms.

Tired of Managers/Franchisees without a bit of common sense, come on guys wakey wakey, you can do much better.

It is truly Sad, Ultimately, These Negative Interactions will harm the Businesses,...

Rip you off and they refuse to give you a receipt to prove it. Customer service is awful. I was the only one in the drive-thru as I was told "Give me a minute" from the worker. Absolutely not a problem. However after about seven minutes of waiting, another car pulled into the other lane and their order was immediately taken, and before mine! My order was taken right after and my order on the screen was correct. However, when I got to the window it was completely wrong. I told the lady at the window that I ordered a meal and she quickly responded "No you didn't". To which I responded "Yes I did, May I please have a receipt since I did not get one." She refused to give me a receipt and said "Here" while handing me a bag of two small fries and closed the window. Again this is not what I ordered and not what I wanted. I ordered a (number one) whopper meal with heavy pickles and heavy cheese. As you see from the picture the wrapper is marked however that is not what I received. So not only did she try to correct me to cover her mistakes, she did not care to fix the problem or even listen to my issue. I was charged for all the extras that I ordered and did...

Tonight I Was totally craving a junior whopper with cheese meal. No one was in the drive thru so I was like yes my order will arrive quickly. I ordered a junior whopper with cheese meal size medium with a coke and an additional large fry. Got to the drive thru window... I asked hey could I order the mozzarella sticks. I was told by the young lady at the window they sold out of mozzarella sticks. I received my large fry it was cold, I had to ask for the other fry which was also cold. The young gentleman advised me that the paper is for a hamburger but it said it contained my junior whopper. So I was okay with that, until I got home and my junior whopper was cold. Cheese was not melted at all, it was like they took a old hamburger and tried to quickly put other items on it to sell as a junior whopper. I had to microwave my sandwich and fries. The coke has a really weird taste to it. Had to dump it out. So tonight’s dinner is ehhh. I will most definitely not eat there ever ever ever again. My tip is to Try to go somewhere else if you are hungry like Wendy’s Or McDonalds. I’m not in the business of complaining I’m just disappointed. 😒 God...