Subway — Restaurant in Fort Myers

No ones here it’s about 8am. There’s one female worker setting up the ice tea machine. Which is fine I wasn’t sure what I wanted just yet. I ask for a sandwich and when she asks what kind of cheese I ask for mozzarella. She tells me that there isn’t any available. Only American, provolone, and pepper jack. But I see the shredded cheddar cheese and I also see these white small cut squares. On the glass you look through it says they have this brand name mozzarella. So seeing white squares and this advertising saying they have a brand name mozzarella I ask the female worker is this mozzarella as I point to it. She says yes that is. But I didn’t tell you about it because it’s 2 dollars extra. I’m not sure why she assumes no one wants to buy mozzarella because it’s 2 dollars extra. I mean wouldn’t you want to sell your product instead of talking people out of buying it? I didn’t say anything and just wanted to eat. Once I pay for the food I decide to sit and eat there. She immediately turns on a video on her phone which you can hear throughout from across the store. Then some guy walks in carrying some things and he stares at me as he walks in and walks by and drops off some things at the counter and turns around and walks out. A strange vibe from that one. Customer service is lacking here. But you can only blame that...

While my sandwich was being made I noticed a black spot on the bread and the lady tried to scratch it off so I asked her to get me a new one and to change her gloves. She did and when I went to eat my sandwich I noticed another black spot expect this time the spot had been picked at. Wether it was mold or just dirty it was baked into the bread. Disgusting. And then when I brought it up for a refund she told me she’d have to call the manager but I had to wait until she finished the guys order mind you there was TWO ladies. The one could’ve finished his sandwich and the other could’ve called. My battery died which is why we went into subway in the first place. We did not have time to wait for a refund. And my concern for the food...

Subs are good stores usually pretty clean one pet peeve of mine would be the fact that they don't change their gloves as regular as a shed and it makes me uncomfortable to have to tell them but I will tell them because it's my food at the same time they should already know to change gloves and between different sandwiches because of allergies and cross-contamination reasons to not be touching countertops and money and computer and keep the same gloves on not cool but I'm sure it's corporate get ahold of this message and gets on to them that maybe it...