A waste of time and money. Terrible experience. Being in the business for 30 years, I usually chalk things up to one-offs. However, there was nothing one-off about this entire experience. I left my card for someone to call from management, but they decided not to. Just like the night all the issues happened, management avoided our table - and we were calm and friendly about all the mishaps. Yet, the management left it up to one server on duty to not only attempt to timely serve the tables, but also "sink or swim" as he handled over 10 tables at the height of my count.
It all started with a 15 minute wait for even an acknowledgement at our table. We soon realized that there was one server handling every table. Host, nor management made us aware that it would be a few minutes before he could get to us and even offer water while we waited.
We felt bad for the lone server, and when he finally did make it to our table, I inquired if he was the only person serving - to which he replied, "There was three but one called out and the other went home early." I told him that I felt for his situation and that we would be easy and had our whole order ready, which we gave him. He was gracious of our readiness.
We ordered the queso with blue crab as an app, and it came out timely and as expected. It was on par for what to expect with queso with blue crab at the price point - great taste, but little crab.
Then the worse part. Our entrees came out entirely wrong, all the way down to the pasta. I ordered the Steak and Shrimp Pasta with Cavatappi, asparagus, sundried tomatoes, and gorgonzola in a red wine demi sauce. My partner ordered the Seafood Fra Diavalo, a combination of shrimp, scallops, and mussels in a spicy marinara.
First, his dish. Marinara is not a pink cream sauce. The dish came out also missing mussels. The only thing completely right about the dish was it was over linguini. It was not a spicy marinara.
Second, my dish. Nothing about it was what I ordered except 3 shrimp and fatty steak pieces. NO ASPARAGUS, NO SUNDRIED TOMATOES, NO BLEU CHEESE, NO RED WINE DEMI GLAZE, AND NO CAVATAPPI PASTA. Instead, I got linguini marinara with fatty steak pieces and shrimp.
At first, we thought, these dishes we waited 40 minutes for belonged to another table. Once we got the attention of the server, we pointed out the faults. He said they are ours so I asked at least for bleu cheese, which he brought. It was during this time we realized that my partner's dish was completely off. The server took our dishes away, apologized, blamed the runner for grabbing the wrong dishes. 10 minutes later the runner brought the same exact dishes back - except mine had bleu cheese crumbles and his had muscles.
We figured we would deal - we are easy going. However, my dish was ice cold. When I brought it to the server's attention he said he would leave it for me to.eat so we didn't have to wait even longer but would "somehow" take care of it. I pushed my dish aside in disappointment and just waited for my partner to pick through the mussels.
In the end, the server removed my dish from the bill. Which is not gracious but only partially the right thing to do. My restaurants would have been embarrassed and apologetic and would not have presented any bill. My restaurants would have had a manager at the table dealing with the issues. My restaurants would have had the manager helping the one poor soul who was trying to make it happen - the server.
None of this happened.
These are unprecedented times with this virus circulating around, and I truly feel bad that things went how they did. Not just for us, our 7th anniversary dinner was trashed, but for the restaurant which offered so much promise but fell flat on its face. These days, clientele are limited, business is vicious, and you get one chance to make a first impression. Unfortunately, for this restaurant- they did not deliver. Resources are limited, our resources will be spent somewhere else.
I waited a few days to write this. I left my card for someone to call...
   Read moreIf I could leave 0 stars I would. This was one of the worst dining experiences, food and service, I've ever had.
We had arrived at 730, and there were a total of seven in our party. We were seated on the back patio, and there were roughly 5 others tables with parties of 2 and 4. Some of which were already eating.
Our waitress finally made it to our table about 15-20min after we were seated, but had passed us several times prior without saying a word. We were given menus and our drink orders were taken.
About 15min later the drinks arrive, and 2 of us, myself included, had ordered unsweetened tea. Both teas were sweetened, and took about 10 minutes to get her attention, and request the a swap. About 10min later she was back to deliver the tea. Both looked very watered down, and sure enough it was the sweetened tea again, but heavily diluted. They basically poured half the sweet tea out, and mixed half water in. Unreal!! Cancelled the tea, and asked for water. Took another 10 min to get that. We are now an hour in and drinks are finally settled đ.
All 7 in our party ordered something different, which included: 2x Mahi tacos, lobster mac, lobster roll, 2 sushi/tiger roll, and the grouper. Every entrĂŠe sucked!!
Mahi was supposed to be blackened, but it wasn't and had zero flavor. Additionally the tortillas (6 in total) were soggy from sitting and when attempting to remove from tray, the bottom broke in half and the fish fell to the plate.
The grouper meat was tasteless, and parts of the meat were extremely tough.
The tiger rolls were extremely fishy.
The lobster Mac and cheese was more like fondue with bits of shredded lobster mixed in. Who shreds lobster, at market price mind you, for this type of dish?
The lobster roll had very nice chunks of lobster in it, but possessed zero flavor.
Additionally those in the party who ordered sushi received their meal 35min before any other dish arrived.
I feel bad as we were visting from out of town and our host wanted to treat us to a nice dinner, although had never been to this particular establishment. I believe the bill was around 350. Will never step foot in this place again. ...
   Read moreOMG!!!! This was horrendous! We ate here 4 months ago and the food was great, we couldn't wait to come back. This time the manager and hostesses were rude, impatient, and unhelpful. Tonight we waited at the bar for at least 45 minutes while the restaurant was about a 1/3 full. Finally got seated and then waited at least 25 minutes for a server. She finally came over and apologized telling us that no one told her we were there. We ordered drinks, sushi, and 2 lobster rolls. The bartenders were pretty good, they were the ones running our drinks to the table. Painkillers were great, beers were cold, the Rum Punch had way too much bitters and was undrinkable. The meals were brought out one at a time for some reason. The first was one lobster roll, not the 2 that we ordered. Was super excited for this because it was excellent a few months ago, but we sent it back and canceled the second one because it was old and extremely fishy tasting. A while later 2 of the 3 sushi rolls came out and then the last came out 20 minutes later after we asked about it. The sushi was very good. When I asked about the freshness of the crab cakes to replace the lobster roll, the waitress said they were made in house. When I asked if they were made fresh today, she appeared to look to the heavens for an answer, I took the hint and ordered a Ceaser salad, no protein. That was fine, little on the sweet side but hey the lettuce was green, so that's something. Overall, the meal took about 4 hours and was a ridiculous comedy of errors. This restaurant has a great view and is very convenient for us, so we really wanted to like it. However, this is the worst restaurant experience we have ever had, so we are disappointed that we will not be able to return until this restaurant changes into qualified hands. Please keep your fingers crossed that we aren't all suffering from food poisoning tonight! ...
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