Geno's Pizza By The Slice — Restaurant in Fort Smith

UPDATE FEB 2020: 3 times in the last couple of weeks they were out of either pepperoni or cheese and wouldn't make more for the combo options. Maybe it would be a little more understandable if it were within 30 minutes of closing, but twice it was an hour and a half before close. Trying to keep waste down is understandable as well, but along with rude employees and what seems like poor management, I won't be going back here.

I eat here frequently since it is close to where I live. The majority of the time the pizza is fresh, but maybe 1 out of 8 times it is old. The salads are more frequently wilted (causing me to stop getting the combo). But the most egregious issue here is that about half the time the staff are unfriendly. I've had the drive-thru window shut in my face multiple times after they handed my food to me, but I had to wait and/or knock on the window to get my drink or card back. Also, expect to wait for anything other than a slice of pizza (or combo).

Once, I was dealing with a technical issue at home, but was also starving. I was on my phone dealing with the issue, but all the girl saw was that I was on my phone. She was incredibly rude. The building facelift does make it look more appealing, but that doesn't fix the apparent bad...

Let me be a Karen right quick! I went through the drive through and gave my order VERY clearly! “I wanted the lunch deal 2 slices of pizza and a salad for 8.99” blah blah blah sausage pizza. Pull to the window & pay $12 something but what ever. I pull away and there is only 1 slice of pizza… so now I’ve paid more for less! I go back through the drive thru explain the situation and pull to the window, where the “manager” tells me that’s not what I’ve ordered… ummm I speak the language and clearly stated what I wanted. But in the mean time my husband calls and I’m telling him of the mess and the manager laughs. Now I’m fairly certain that when the customer is keeping you in business and in return paying your paycheck this isn’t a time for you to laugh! So all in all if you want greasy cardboard with rude inaccurate service then this is the place for you, otherwise shoot Casey’s is across the street and their pizza is better! (Side note: I was only here because my kid...

Unfortunately, I couldn't give less than one star. The images I have provided with this post includes the hair I found in the pizza I got for my family and I this evening. Immediately called the store upon noticing this after getting home, not even an apology or sorry for the inconvenience. During the call with both an employee and then afterwards the manager, I included that I had to drive nearly half an hour to get there and back home and was told that if I didn't make the drive back to SHOW THEM and then let them decided what to do then there was nothing they could do about it the following day even with the picture evidence. Unprofessional, inconsiderate, and unacceptable. I hope no else has this experience and that management is more considerate onward if situations like this reoccur.

Advice: check your pizza before leaving the establishment or you may receive strands of hair...