Hong Kong Restaurant — Restaurant in Fort Smith

My wife and I went to this restaurant last week and were overall pleased with what we got. Iv read some of the other reviews, including the glaring one, and hopefully my input may be helpful to others. For starters, the food was good. Our favorite food item was the buns we ordered so I'd recommend that for future goers. Past reviewers have said that the service was poor but while I was there there was only one lady handling customer service including those dining in and drive through. She kept up with everything as much as she could and did a good job considering she wasn't getting any help so she deserves praise more than anything. My wife is from Taiwan and the two of them spoke some Mandarin during our visit and she's a very nice lady once we started talking. My wife explained to me that people from China tend to be much more direct than what we may be used to. Some reviewers have said that they felt rushed or pressured but I think that was just a combination of the language/culture barrier and the waitress genuinely trying to be an accommodating host so please keep that in mind; she means well and her heart is in the right place. I will be coming here again.

I would recommend this place to any one who is in the mood for casual Chinese food and willing to support small businesses. I would not recommend it for any one who expect to be waited on hand-and-foot and Gordon Ramsay himself to cook their meal at their table. If you're from a major population center where that might be the norm, welcome to Arkansas, things are a bit more humble here so kindly keep that in mind during your stay. I was born and raised in Fort Smith and have seen this restaurant change ownership several times. I would love to see this place be successful enough to become stable so if supporting small businesses is one of your...

I recently had the pleasure of dining at Hong Kong Restaurant and I must say, it was an experience to remember. From the moment I stepped through the door, I was greeted with warmth and hospitality that set the tone for the rest of the evening.

First and foremost, let's talk about the food. Each dish was a masterpiece, crafted with care and attention to detail. The flavors were bold yet balanced, and every bite was a symphony of taste. I particularly enjoyed the house special rice and Mongolian beef , which were absolute standouts. The presentation was also impeccable, showcasing the chef's creativity and skill.

The ambiance of the restaurant was another highlight. The decor was elegant yet inviting, creating the perfect atmosphere for a memorable dining experience. Whether you're looking for a romantic evening or a lively gathering with friends, Hong Kong Restaurant caters to all occasions.

Of course, I can't forget to mention the impeccable service. The staff went above and beyond to ensure that my dining experience was nothing short of exceptional. From recommendations on the menu to attentiveness throughout the meal, their professionalism was truly commendable.

Overall, my experience at Hong Kong Restaurant exceeded all expectations. It's not just a place to eat; it's an adventure for the senses. If you're looking for a culinary journey that will leave you craving more, look no further than Hong Kong Restaurant I can't wait to return and explore more of their tantalizing...

Worst experience I have ever had in my life I called for delivery placed 2 separate orders shrimp lo mein with extra shrimp no onions and an order of 2 pork egg rolls that order was just a bunch of noodles with a few pieces of shrimp nothing else and paid $30 the other order was chicken fried rice and order of 4 chicken egg rolls barley touched both orders and at barley two of my order of 4 egg rolls that I paid $25 for so I called and asked them to have someone come get the food and refund our money very politely and they proceeded to get loud and rude and hung up on me so I called back to ask to speak to the owner and it turns out that was the owner that I just spoke with and she refused to tlk to me so dee the woman that just works there took my number and apologized to me for her boss actions and asked to give me a call back so she could go calm the owner down and resolve the issue she then called me back asked if I could bring the food back and they would refund me I told her I didn't mind but had to wait fory husband to get home with the car so I took it back the owner was gone so I left food and went to get my kids from school and came back to get my refund and the owner once again proceeds to raise her voice and yell at me in a restaurant full of customers and refused to refund my order but did refund half of the $30 order I wouldn't recommend at all worse...