Cloud 9 Fort Smith — Local services in Fort Smith

Originally bought a water pipe with a percolator for $175.00 at this store. The associate was very dismissive and kept persistently disregarding the type of pipe I was interested in. Within a week of owning this pipe the percolator broke inside of the setup. It wasn’t dropped or handled harshly, and because of the construction it cannot be taken out or repaired. I originally posted my review on their Facebook page highlighting the points that in my experience their products are cheap, their prices are high and they don’t listen to their customers. I was approached on messenger by the store inquiring about when I bought the pipe, when it broke, if I tried to take it back to the store (which I replied no because it had resin in it and due to it being broken it cannot be properly cleaned) then was told I quote “Without knowing that it can be taken care of, you left us a bad review! We don’t think that’s smart” I asked how it could’ve been taken care of. I quote “Unfortunately, it’s too late to take care of it now. If your piece was broken before you reach home,, you would have given a full refund ... the only thing we can do is give you %15 off your next purchase.” First I would like to know how it wasn’t smart to leave an honest review about my experience and the product I bought at this store. I was under the impression that’s what the concept of reviews were. Second I said in my review that I will not be returning to this store, and which they acknowledged in the messaging exchange. So I’m curious as to how a discount on my next purchase does anything. Which obviously it doesn’t and mentioned in my reply that the whole exchange from the coupon to the fact that I clearly stated it didn’t get broken on the travel home highlighted the point in my review that they don’t listen to their customers. I went to post this conversation on their Facebook for potential customers and found my REVIEW WAS REMOVED. Yes they had it removed simply because it was honest. It’s clear this business doesn’t want transparency for their customers or honest reviews unless they are positive. I left a second review with screenshots of the messenger conversation under the post but who knows if they will keep it posted.

TL ; DR : This store has cheap products, inflated prices, dismissive staff, and will remove any negative experiences / comments to better their image...

I will never shop this store again I bought 150 dollar portable electronic dab machine within 2 hours it started saying there was a problem with the atomizer put it down came back the next day it was working again worked for about 6 hours and stopped saying the same thing when I opened it it fell apart completely the center threads fell into my hands when I brought it down 48 hours after purchase they told me if it was within 24 hours they could of replaced. Offered me a nectar collector instead when I opened it up in my car in front of his shop it was already broken!!! Yes he finally took back the battery which was completely fine bet he resells it but the the atomizer which was broken and I wanted to exchange I was told I was out of 80. And that was only after I went in a second time mad that every item I recieved from...

Everyone knows me there….. I don’t even have to say what kinda cigarettes I need . they just ask, the norm? Love the staff there Their all awesome people , very helpful, no matter the time of day or night. Love the fact they’re open 24/7 as well as the drive thru . Couldn’t ask for a better smoke shop near me . It’s always clean inside and out There’s always a friendly environment it’s like visiting family members at work their all so nice and friendly helpful with any kinda questions pertaining to vapes, tobacco, and smoking accessories. If there is one thing they could do to better themselves it would be to add snacks of some kind . That would be my...