Graeter's Ice Cream — Restaurant in Fort Thomas

I went today to inquire about any Halloween cakes. After a little back and forth about what I was asking about and what I wanted, I was told I could get a cake made specially, I would just need to have the order in before noon. I stated that I wouldn’t need the cake until the 27th, but would like to place the order in advance. The manager was very hesitant stating that was two weeks away and I could change my mind-he reiterated several times that I could just place the order the day before. I finally was about to give up and just go somewhere else when I suppose he sensed I wasn’t happy. He began taking my order and when I showed him the picture of how I wanted it to look-he said he needed to get the other manager to help. When this other, older man came out, I showed him the picture and asked him if it was possible to get close to the colors. He said he could but got off on a tangent about how they could only do basic stuff and what I was asking for I wouldn’t get. He said I would just be disappointed. Him and the other manager started talking over each other-the first one saying they might be able to do something like that if I sent the picture to the bakers.

In summary, the entire time it felt like they didn’t want my business, I was man-splained and told how I would feel about something by a complete stranger, and I walked away unhappy. There was nothing complicated about what I was asking. I will leave a picture for reference but all I wanted was an 8’ round cake with green colored frosting, some little frosting ghosts, orange frosting around the sides and a happy birthday message. If this is really to complicated for a bakery then it’s really not much of a bakery...

Horrible service. Waited 20+ minutes in line and couldn’t order through the sign’s intercom so we waited to order at the window. Some kid calling herself a manager said we’d have to pull around and wait an additional 20 minutes in line because store policy requires orders to be taken through the intercom. 4 young kids in our car already already tired from waiting and the rude worker (McKenzie) wouldn’t even hear us out. I kept trying to explain that we only wanted a single pint that needed no work, and would only take her 10 seconds to grab. But she just kept an “I couldn’t care less about you” smile on her face and kept saying she wouldn’t take our order. She actually seems happy to be turning us down. I’ll never come here again and I hope others don’t stand for this poor service. Kroger is right down the street. Soft serve available at DQ and the Dairy Bar. Looking at other reviews it’s clear that the location has issues with it’s staff treating people poorly. The company comments as if they care but clearly they are not doing anything about it as the poor...

My first time at this location... my last, partly because I live quite a distance away, mostly because of the service. As I entered this location, I noticed the social distancing stickers on the floor and I waited on one, and I waited, and I waited. Other people were being helped who clearly entered after I did, but the store was extremely busy. There was a line at the drive-thru, about six people in line to be waited on for ice cream and others at the bakery case. In this review, I have no complaints about the ice cream flavor/taste. I purchased the new flavor, Caramel Macchiato and it was excellent, as far as the taste...the consistency and eye appeal were a totally different story. The ice cream was extremely soft, almost runny and, when scooping, the employee couldn't even get a full scoop without half of it staying on the scooper. I ordered two, but I'm not sure how much of those two scoops actually made it into my cup. No apology was made for the consistency and I was actually eating and driving or I would have taken pictures. Sorry, Graeter's...you can do...