Parlor Doughnuts — Restaurant in Fort Wayne

I don’t typically leave reviews, but I was extremely disappointed with the customer service at Parlor Doughnuts. I was excited to try their vegan doughnuts and ordered an assorted dozen, only to be surprised at home by 12 unusually small doughnuts. Hoping the flavor would compensate, I tasted one—unfortunately, it was grainy, mushy, and lacked the signature flaky texture of their regular doughnuts. The in-store photos and website presented a product visually similar to their standard offerings, which I found misleading. At $45 per dozen, I felt the quality and presentation did not justify the cost and attempted to return them. Staff informed me they couldn’t process returns and instead offered six regular doughnuts, which I reluctantly accepted, leaving the vegan ones behind. Though I’ve long enjoyed Parlor’s regular doughnuts, this experience and the lack of resolution have left me unwilling to return. Thankfully, Fort Wayne has many other bakeries offering quality...

I think there is a noticeable difference between a weekday visit and a weekend. On the weekends, donuts just aren't good or made well. Service is atrocious - servers cannot be bothered to wait on you, its like an inconvenience to be there ordering food. Often, donuts are missing ingredients or underproofed. On the weekends the inside restaurant is never clean. Its too bad because when it's good, its good, but when its bad, it makes you hate donuts. Its too much money for more than half of my visits to be not good and certainly...

I walked in and was immediately greeted with kind faces and good mornings. They never fail to make me feel welcome here. I love the design of the building, it feels very calming and allows you to relax a little while you enjoy some food and drinks. The donuts are also beautiful. They taste amazing and are fairly priced for the size. It’s an amazing establishment and I would...