The Bluebird Restaurant — Restaurant in Fort Wayne

After looking at one of their online menus from a third party site, I went in to order a 1/3 lb Burger 🍔 for breakfast. From the moment that I entered the parking lot, the experience could not have been more negative had the female associate of tried to. To begin, I got there just after they opened. She was out back smoking a cigarette, while peering around the corner with a scowl on her face. Seriously?!? We are the ones who keep you in business daily by choosing YOUR restaurant! I get inside, place my order, and the entire time if she wasn’t being silently passive aggressive with her smart aleck responses, then she was loudly sighing…From when I tried to order the Burger itself, to asking if they had any Avocados, and then even asking what type of pies that they had (I was truly considering ordering an entire pie!). Finally, I see the price just for the burger alone. Online, I saw that it was $6.50. Inside it was almost $10.00. Normally I would have paid the price, simply because I was already there, as well as because most places charge similar fees. After her horrendous customer service— It will be a miracle if I ever return; which is sad in itself, as I have eaten there regularly for the past 8-10 years! I believe that I will stick with Spyros from now on. Save yourself the hassle and go elsewhere, don’t take the chance of them possibly ruining your experience either! **Please note— This is the second time that I have received bad service from them; The 1st time they left us waiting for over an hour while they continued to seat others who walked in after my girlfriend and myself. When I confronted them, they said that they forgot that we had come in, even though they had taken my name. Since changing ownership, the food tastes the same, but the service has gone downhill while the prices...

What is an inauthentic apology?

My breakfast was mostly delightful this morning on my return trip to the Bluebird Restaurant. A visit necessitated by the quality, preparation, presentation, service and warmth I'd found only yesterday. A beautiful surprise after the Waynedale Cafe.

I asked my server to please hold my pancakes as they would be delicious, hot, following what I could eat of the huge Countryman's skillet. They arrived so quickly after being asked if I was ready, the butter didn't have time to melt... My server apologized when I let her know my pancakes were cold.

Mistakes and miscommunications happen in kitchens all the time. Lies are choices and reflect underlying character challenges introducing sufficient risk as to isolate from my food preparation process and potentially dangerous to an enterprise's integrity and reputation. Someone in leadership hired and chooses to retain this resource. They either are not interested enough to ascertain the issue or are alternately complicit. I can't get around judging the tree by its fruits.

After following my server to the coffee station upon coincidentally being skipped twice in asking if I needed coffee, I asked how the process broke down. I was told she did not know the pancakes, which were prepared with my initial meal, were not hot sitting on the warmer 30 minutes later. She then explained she was confused by my asking her to hold my pancakes so I could have them hot. When I asked which part confused her, I received no answer.

To what I contribute my energy, I support. This fruit's too expensive for my budget. Apathy is a fear of hope and contagious. It is curable with a decision. As is the pain I cause myself with premature romanticized...

We really used to love Spyro's on Bluffton road. We actually recommended it to family from out of town and took them there for brunch in the past, but we will not be doing that anymore. There were six of us that went there for breakfast to celebrate my daughter's birthday, and were told we needed to step aside and wait for a table, which is expected with any large group. But then, a party of seven came in about 5 minutes later and were sat immediately. The food was still great, and our waitress was exceptional. Then, when the owner was walking around he asked about our dining experience, and we said that everything was great except for that one aspect, that we wished their waiting list system was better. In my opinion he responded poorly and said, "Ah, well that happens especially in this business." He never said, oh, I apologize, and seemed to care less. All we wanted him to do was acknowledge and apologize. Then he mentioned to the person that took our name for the waiting list in front of my husband, and he said, "Well there are two sides to every story." No one is perfect and no business is perfect, but to know where we can improve we need some constructive criticism at times, and in a business relationship the customer should never treated poorly in a situation such as this. We were not rude at all and even made sure to tell the owner how much we enjoyed our food and waitress. But good food or not, I do not enjoy dining at a place where it is ok to belittle the customer, so we do not plan...