Jersey Mike's Subs — Restaurant in Fort Worth

I ordered online 2 sandwiches it gave me a time of 6:51pm I came about 5 minutes after 7:00pm hoping to take and go. I was greeted by a lady where I showed my order number on the phone. She asked me 5 times for my last name. Seems they could not find my order. Another person ask for my name and said your order is not ready, so I sat down and waited, then they asked me what I ordered. Really? That was an online order you should have seen that already. They then said it shows that I ordered 3 sandwiches, I said that is wrong I only paid for 2, but I was ready at this point to get one free, for the inconvenience I was experiencing. Another 5 minutes later while I sat there, they asked my name again and then another lady said your bag is here at the end of counter. Well! Thanks for telling me that. To me your crew needs more communication and to be more organized with especially online orders. This was way too long to...

Subs were good, customer service not so much. Although I smiled at the employee when we walked in we were glared at by that same employee as she walked passed us to bring in a table from outside. Then slightly gruffly greeted by a women coming from behind the counter. Upon approaching the counter another lady asked if we were going to want hot or cold subs. I replied we weren’t sure yet as we hadn’t even looked at the menu. It almost felt like they were closing and bothered that we were there (but this was 8 pm) then the same employee, chastised me because I didn’t let them know I wanted anything on my hot sandwich before they wrapped it up (I had walked over to get my drink while it was cooking, then she called my name and it was already wrapped) Although the two gentlemen (the one that took our order) and the other one that prepared our other sandwich were quite friendly, thank...

At first I ordered on the mobile app and picked up a sub with extra meat and unfortunately it did not have what I consider to be extra meat. So I emailed the manager John, and he agreed that it did not look like it was extra meat. I went in a second time and the same thing happened even after opening the sub and asking a manager there on the line. I emailed John again to which he wanted to make sure the customer service and product is correct for his customers. He said he wanted to have a conversation with his crew so I gave it a little over a months time and went back in last night and picked up a sub with extra meat. It was made just as ordered, plenty of meat and John has corrected the issue! His customer service and response was very quick and his demeanor was very pleasant for me who also works in customer service. I will absolutely be back! Thank you all at JM on...