Twenty8 Food & Spirits — Restaurant in Foxborough

My wife and I made a reservation for 6 pm on the thursday night of a Bruce Springsteen concert. We figured since they handle crowds with the Patriots games that everything would be fine. We were dead wrong. We sat for 25 minutes until a server approached us and said she would send water over. Three managers hanging out at the front desk chatting. I had to get up from my seat to ask one of them if we are going to be served. Ten minutes later one of the managers took our order. We both ordered cheeseburgers. Pretty simple? twenty minutes later the food arrives and my burger arrives without cheese. The concert was starting soon so I don't dare send it back . We ask the server for some extra Ketchup and guess what that never arrived. Upon departure I informed one of the managers and he didn't even look me in the eye but said "sorry sir" This was a waste of time and money due to very poor management of this restaurant. Needless to say I would avoid this place during events...

We figured we'd give them a try before the fireworks at Patriot Place because they had open reservations. Turns out there was a reason they did. Our reservations were for 7:15 and we arrived roughly around that time due to event traffic. We started with drinks and an order of wings which came quickly. Then we ordered our dinner. We waited about 45 minutes before having to ask to get our food to go so we would not miss the fireworks. They were even running a limited menu and still couldn't get food out in a timely manner. There was no apologizes from the staff or acknowledgment of the wait. We actually over heard several other groups requesting their meals be brought out to go. The staff appeared annoyed by this. It is safe to say we won't be...

Awful experience for my 1st visit here. We're with a party of 10. We Sat at 6 and everyone still doesnt have their drinks at 6:30. The waitress spilled a drink on us and the service is inexcusabley slow. No manager offered an apology for my soaked jeans. We shall see how the food taste but so far not so good. I cant belive they call this upscale. So now it's an hour and 20 min since we've sat down. Still no food. This is the worst service ever. Were going to be late to our next venue because it is taking so long, this is turning from a bad experience to an even worse one. I don't recommend this place at all....