KFC — Restaurant in Franklin Township

Half the time they will get your order wrong. One night about an hour from closing I ordered a large family meal to get home and find out my mash potatoes were liquid. Now someone had to visually see this when packaging it up yet still gave them to me. Upon complaint I was sent a coupon for a free family dinner but it still didn't help the fact that my current nights dinner was screwed. It's complete chaos in this restaurant as the staff is not on the same page and look frantic as well as displaying less than friendly demeanors. Gives the impression they don't really care and you can feel that the employees don't even want to be there. Still at points their food is good and if your persistent they will correct any issues if given the chance. Don't bother eating the buffet, most of the time the goods not changed out in a timely manner and you can visually see it's old or the foods mixed w other food, very unkempt. Managers seem overworked and underpaid tho....

Soooo the drive though speaker is almost unusable. They can’t hear you and you can’t hear them. Unless there is no traffic which is not often today. Getting past that, the Manager is really nice and most of the employees are friendly and accommodating. KFC hasn’t changed in a long time so you either like them or you don’t. Personally I do. They added a Nashville hot chicken sandwich to the menu which my wife and I both love. That being said, they are starting to get sloppy and foolish with the making of the sandwich. One case in point was the recent use of 12 pickles on one sandwich. Now I like pickles, but seriously?? They are slopping the sauces on the sandwich and making a mess of them. So how about take the time to make it right and quit being foolish and wasteful with the...

I'll give 2 stars because the only thing out of our entire order that was good were the biscuits & drinks. Really disappointed in our service today there's a list of things that weren't satisfactory. First of all we had to wait 30 mins along with other cars who were already waiting when we got to the window, we finally received our food there were no napkins, utensils or straws were in the bag, our order came with the wrong food so I go in to get napkins forks and straws and exchange my food no one had a mask on or gloves use the restroom which was unsanitary get back in the car to eat my food and it didn't taste good like it was old or have been sitting for a while and after only being in the box for like 5 minutes the bottom of my box busted out and food went all...