Knot Norm's Catering Co. — Restaurant in Franklin Township

We ordered takeout on Saturday, and had one of the worst customer service experiences ever. It started out harmless enough – the person who was ringing up the order put the wrong order on my credit card, despite the fact that I told him both my name and the items on the order up front. No big deal. I noticed that and let him know before I signed the credit card slip, but for some unknown reason, he was unable to void the charge. The amount charged was $14 more than it should have been. After poking at the screen for a couple of minutes he told me he had put the overcharged amount through my credit card, credited back $10 and was giving me $4 back in cash. He also said that the credit back wouldn’t go through until the following Thursday! Given all of the above, I asked him for a receipt for the amount refunded, which should be a standard option for credit card refunds. He told me he couldn’t do that and then in a rather surly tone said “What do you think…. I’m trying to rip you off for $10?!”. This was a completely unacceptable reaction to a very reasonable request, given the previous series of mistakes and issues with his processing of the order. He reluctantly and indignantly scribbled the numbers on his business card (General Manager) and handed it to me with nothing more than a “Here are the numbers”, and walked away. There is obviously both a training and hiring problem in this business. As for the food, the rolls are undersized, the fries were soggy, and the wings had zero salt, making them bland on their own without the oil they were swimming in. Needless to say, Knot Norms is now...

Highly recommend this place -- The owner understands attention to detail. The menu is small because they want to ensure the ingredients are fresh and the recipe is well practiced. If you're a foodie you'll enjoy this place. I recommend coming in person, you'll get to see the level of professionalism. The is a selection of craft beers and wines. There are flat screen tvs on the walls. The dining area is thematically well laid out and executed, even the bathroom is super clean and charming. Its indicative of the care they take in the business. The only issue I can think of is the price, but It is SoNo and you also are paying for the attention to detail. Apparently the owner lets his chicken brine for 24 hours just to make a chicken roll. These are the kind of details you pay for in my opinion.

I've had three items from there so far. The lobster, brisket, and steak and cheese rolls. I'd say the lobster and steak and cheese are my favorites. The brisket has some minor issue with how moist it gets with the onions/pickels/sauce, it ends up soaking through the grilled roll and making it too soggy for the proper crunch contrast, also its maybe a little too sweet for me. The lobster and steak and cheese roll have no issues at all, both just well executed and balanced delicious little things.

Hope this business stays around, they seem to be trying to provide the 11/10 experience to their customers, but this can be difficult to maintain if they dont grow a cult following sooner than later. Best of luck to this business, i'll definitely be a...

I would not recommend. I literally only ordered the beet and apple salad and two orders of fries and it took over 35 minutes. I watched as the first order of fries and the salad sat there for 20 minutes while we waited another 15-20 minutes for the other fry. When I said I would have preferred both fries to be fresh, the server said he had changed out for two fresh fries. I was literally sitting there watching and one fry was cold while the other was hot, but, it was not worth my time to sit there any longer. The salad had 4 pieces of beets and a few apple slices over some witty lettuce and really was not great. I waited 40 minutes basically for a sad little salad and only one order of fries that was...