Subway — Restaurant in Franklin Township

I had placed an order via the Subway app and decided to redeem the $8 lunch deal in the app and this restaurant showed up as a participating store. I placed my order and it went through with the order placed successfully. I drove to the Subway and opened the app to see that the order was cancelled and voided.

Confused I entered the shop and was asked what I could be helped with by a man. I tried telling the person what had happened in the app with no answer. Then a woman showed up and asked the same thing and I explained, she stated that I cannot get that order for that price (the price on the app via the deal that states this store participated in) but that I could only get for regular price so they went and voided/cancelled my order. I then asked if I would get my money back as anyone would because of course the charge is still on my credit card. The lady then gives an attitude and states "Of course, the order was cancelled".

I think this restaurant could've handled the situation better but they didn't, first of all if they didn't want to participate in the deal, they could've eaten the cost of my order and then changed their backend to not accept the deal for future orders as there are a ton of subways that opted out of this deal.

Secondly I don't think there was a reason for the lady to give attitude over the second question. I already spent my time and gas coming to the store for no reason and the last thing I needed after the bad news of the order being cancelled despite the restaurant being listed as a participating one was her attitude.

This experience also makes me question whether subway will be a choice for future lunch choices due to the fact that now I know any store owner can just cancel my order due to them not wanting me to have an advertised price. How can I trust the "participating location" in the app anymore? Clearly it means nothing when a store can just cancel my order just because.

Next time I'll have to stick to a place like McDonald's because I've never had an issue with their rewards app. I'd also like to thank the extremely friendly cashier at the Subway in the Rutgers Student Center as he brought my mood up after this ridiculous issue at this store. I know this store could've handled this better but instead did it in a very distasteful way. If 0 stars was possible this location would have it.

Additionally, after reading the other reviews, they also complain about the same woman as I have, which brings the question, why is she still working there? I filed a complaint with corporate but based on other's feedback it may not mean anything despite the brand damage caused...

I've been to this location a handful of times and always seem to encounter the middle aged man that works there. I'm not sure if he is just the manager or also the owner, but he definitely seems to be in charge. He is rude to both the customers and other employees.

Today we went in there and were first being helped by a polite younger woman. She was friendly and did state she was still being trained. While she was putting the toppings on my husband's sandwich the middle aged man came in and then started helping me. Since I've encountered him before, I knew to state my order clearly and quickly. I've seen him be rude to other customers who have not. When he was finishing up the toppings on my sandwich he then instructs the female employee at least three times that my order and my husband's order are together (which she obviously already knew). Then he seemed to not like how she was putting his sandwich into the bag and made a comment about how she should not have finished his sandwich before she even started mine. Next he tells her he she needs to clean the counter as he rings up our order. Every time he spoke to her, his tone was far from polite. If he needed to explain to the other employee how he wants her to take orders and assemble sandwiches, he should be doing it politely and also he could have also waited until we left as to not embarrass her in front of customers. My husband and I were the only customers in there.

We will not be back to this location because interacting with that man and watching the way he speaks to others is uncomfortable. This is all not even considering that fact that he did not take our coupon. We've used the same type of coupon each time we've been there and have had no issues. When I asked about it he just said he doesn't take those and did not respond when I stated that we've used it before that that location. I understand that the coupons say at "participating locations," however any polite, professional person would have said something along the lines of, "I'm sorry, but we stopped accepting those coupons a few months ago"...

When visiting a Subway restaurant, you can expect a fast-casual dining experience. Here's what you can typically expect:

Ordering Process: Upon entering, you'll find a counter where you can place your order. You'll be able to see the menu displayed overhead or on menu boards, showcasing the available sandwich options, ingredients, and customization choices.

Customization: Subway is known for its made-to-order sandwiches, so you can expect to have control over the ingredients and toppings. You'll be able to choose the type of bread, proteins, cheeses, vegetables, and sauces to create your personalized sandwich.

Sandwich Preparation: After placing your order, a sandwich artist will assemble your sandwich right in front of you. They'll ask for your preferences, such as toasting the bread or adding specific toppings. You can communicate any specific requests or dietary preferences at this stage.

Additional Menu Items: In addition to sandwiches, Subway may offer salads, wraps, and even breakfast options depending on the location. These items follow a similar customization process where you can select the ingredients to suit your taste.

Payment: Once your order is prepared, you'll proceed to the cashier to pay for your meal. Subway accepts various payment methods, including cash and card.

Seating and Dining: Subway restaurants usually have seating available, allowing you to enjoy your meal on-site. However, some locations may have limited seating or operate as take-out or grab-and-go only, so the dining...