Bojangles — Restaurant in Franklin

The ladies at front counter were very nice and attentive. Now when it comes to management, rude and didnt care if an issue with the food had occurred. I'm a repeat customer and order the same thing a number of times, this time it looked as if the meat was missing, the bowl was half empty. I ordered a bbg bowl and like I said, half was missing. I asked where the meat was, I was told it was under the slaw. Here the problem there may had been 2 tablespoons of slaw so maybe 1 tablespoon of bbq. I will be contacting someone higher of the management ladder, to file a complaint. I'm a person, you show me respect, I'll show you the same. This person, showed none and she never even try to address the issue, would not even come to the counter, to discuss my problem. Boy, I'm upset, the people at this location knows us. I haven't seen this manger before. My opinion if this is how she addresses issues, maybe she is in the wrong business and don't belong in food service. The young lady at the front counter offered us drinks on them. By this point I was ill and said no thank you. The employee try to do something about the issue but the manager on duty acted as she didn't care and ignored my complaint. My question is, 'Has anyone else had this issue?',...

The manager Tiffany was very rude. I got 2 chicken sandwich meals, that of course were messed up LIKE ALWAYS. I called immediately as I got home, and talked to a manager that was a guy, he told me he'd remake both meals for the inconvenience. I told him I couldn't come back the same night due to me getting my kids in bed, and he told me he put my name in a book. My husband goes back a few days later to get my meals, and Tiffany was VERY VERY rude about it. She told my husband to tell me that the meals weren't messed up just the sandwichs and she wasn't going to fix everything just the sandwiches. But the other manager told me he was replacing the whole meals due to the inconvenience. Seems to me that this Bojangles needs to find new managers that aren't rude and know what they're doing, and also needs to teach their employees how to count back change since I was also shorted 4 dollars the same night my meals were messed up but I was nice enough to...

Manager is rude. Can tell from the way the teenagers seem to be nervous or scared that working there seems to like they're being yelled at or talked about in front of others. Bad experience made me nervous just hearing it all and l hope someone in upper management talks to the manager Tiffany. Wish l could give zero or a minus no stars this manager needs to act like one and be an adult and stop downgrading and gossiping about young teens that are possibly getting their first experiences at working. This woman needs trained or retrained or let go. Poor teenagers having to deal with that especially when they're experiencing this so...