Honey Dew Donuts — Restaurant in Franklin

i used to be a regular here up until my experience with this newer woman they had hired, who appeared to be full time because she was always the one serving us. im guessing food service, particularly fast paced, is not her thing since she's always stressed and doesn't bother hiding it. always forgetting our order, every time she made our sandwiches or burritos, they were cold and weirdly enough, watery... we had gone through drive thru, and ordered 2 coffees and 2 sandwiches. not a whole lot to ask for. when we got up to the window, she asked us to circle back around so she could serve the guy behind us first since he only had 1 coffee. weird, but whatever, we did. we then noticed there were 4 more cars after the one that was behind us, got irritated, and left. why should we have to wait when we ordered first? we had priority. we came back twice after that before we never came back again. the first time, she shoved aside the girl who was serving us to angrily confront us about why we left her with all this food and coffee, without her mask on. we told her straight up we didn't think it was fair to make us wait since there were multiple cars in line. she gave us attitude saying we should have came inside to pick it up....we went through drive thru to avoid going inside. like what? the last time, another girl was serving us again, and she came to the window, without her mask, just to give us the nastiest look she could muster. never have i had such a nasty experience with a customer service worker. i recommend saving yourself the aggravation and going to the dunkin up the st. they are way more pleasant, and the one time they made us wait, they had us pull up to the front, and less than 5 minutes later they brought us our order, and even a bag of free donuts to make up for the wait, which we didn't ask for or need but really...

I used to come here daily to get my coffee and breakfast sandwich but I don't think I will be returning anytime soon. The first problem was when my Mocha Madness order was off. I know coffee is bitter naturally but the drink I asked for was off. I couldn't tell if there was less milk or less mocha or what but when I brought it up to an employee I got an attitude. I didn't say you didn't put whatever in it I said the ratio was off. It was eventually rectified but needless to say it soured the experience for me, strike one. The second strike happened when I found two long hairs in my sandwich on the first bite. I have gastrointestinal issues that are linked to an anxiety disorder and needless to say that experience completely turned my stomach for the rest of the day. I did not return the sandwich to them, I simply went to Dunkins down the street and sorry to say that I don't think I will be returning to Honey Dew Donuts anytime soon. Hairnets...

I love honey dew but the one on east central street is a bit ridiculous as far as customer service. Many time I have gone and tried to get a smoothie and have been told their machine is broken, (I personally think they just dont feel like making it) I have gone to the drive thru and sat there and nobody says anything, go inside and the person at the counter is just talking to another customer or is outside smoking. Also, today, it is 6:20 PM sign says they close at 8 PM. Go to the drive thru, no answer. Go to the door and it is locked. Someone inside mopping but can't be bothered to acknowledge that there is a customer. WORK ON YOUR CUSTOMER SERVICE SKILLS. You can't just lock the door, or go out for a cigarette whenever you feel like it. The customer makes your paycheck, if you lose customers you lose...