Subway — Restaurant in Franklin

Dear Subway Customer Service, I hope this message finds you well. I am writing to formally document and express concern regarding a disappointing experience at your Franklin Parkway location on May 9, 2025, involving Order #7Ed45920-23, which was placed through the Subway mobile app. While I understand occasional errors can happen, the way this situation was handled was frustrating and disheartening, particularly given the circumstances under which the order was placed. My husband and I have been navigating an ongoing family emergency, and on this evening, we were simply hoping for a quick and reliable dinner. As long-time customers, we placed our order using the app, applying both a promotion and reward points—a method we’ve used many times before without issue. Upon receiving the food, we noticed that one of the sandwiches was made incorrectly. I returned to the store shortly afterward with the uneaten sandwich and the original receipt, fully expecting a simple resolution. The staff reviewed the order and acknowledged the mistake. However, I was told that because the order included a promotion and points, the sandwich could not be remade or refunded. I was effectively told that the method of payment meant that the error “didn’t matter.” The situation became even more upsetting when one employee implied that I was being dishonest about the issue. This was completely unwarranted and inappropriate. My husband, who was already emotionally strained from our ongoing situation, became visibly upset by how we were being treated. To de-escalate the moment and avoid further distress, I asked him to step away and removed him from the situation so I could continue to seek a resolution respectfully. Despite my efforts and the clear evidence I provided, the staff remained dismissive and offered no solution. I want to emphasize that we did not eat the incorrect sandwich—we were simply requesting a fair correction for a clear, acknowledged mistake. I am therefore requesting a refund for the two uneaten sandwich that was not prepared as ordered. I still have the receipt and can provide app screenshots or any supporting documentation needed to assist with this request. I hope this letter serves as an opportunity for Subway to reaffirm its commitment to customer care and fairness. I am not seeking special treatment—only a reasonable resolution to an issue that could have been addressed in-store with courtesy and accountability. Please feel free to contact me should further information be needed. Thank you for your time and consideration. Sincerely, Jessica Order #:...

With whom in management in frnklin subway, can i lodge a complaint against an employee of yours. Due to the fact that on this day 09.10.2020 approx. 5.50pm one of your employees called the police on me a 2nd time and informed the police that i was banned from franklin subway., after they had already let me in store, took my order, made my meal, i pay for it and left the building. Problem is No one informed me! Not by mail, police, judge or anyone..i let the first incident slide and now i regret that decision, but this all stems from a night i got off work and went to get dinner for my wife and i. I went to franklin subway and ordered food and paid for it. Thought i was having friendly chat with employees but someone took offence and called the law to me after i had already left the store. I spoke w local police about incident and they found i did no wrong. Now to go back into franklin subway after a month this happens again, falsely. Apparently the manager on duty Jana Lashley, cannot take a complaint about herself nor an employee, but can take out a No Trespassing Order against a citizen. What i want to know is if this Jana Lashley is the manager, a. Why did she not confront me the 1st time if something rude was said? b. Stop me from entering the building if i was banned, c. Or even let the servers wait on me and take my money if a ban was in place. d. Waiy until after the 2nd incident to take out t.r.o Have tried for days to contact upper management to no avail. I will...

Subway, the popular fast-food sandwich chain, has a mixed reputation that largely depends on individual preferences and location. Here's an overview of what you can expect:

Subway's biggest draw is its customization. Customers have the freedom to choose from a variety of bread, proteins, toppings, and sauces, allowing for a personalized meal. This flexibility can be a real boon for those with specific dietary preferences or restrictions.

On the downside, the quality of ingredients can vary by location. While some Subways maintain high standards with fresh vegetables and meats, others may fall short. Inconsistent portion sizes can also be an issue.

Subway's prices are typically competitive, and they often have deals and promotions. This makes it an affordable option, particularly for those on a budget.

The speed of service can be a hit or miss, depending on the location and time of day. Some Subways are efficient, while others may suffer from long lines or slower service.

In terms of ambiance, Subway restaurants are usually clean and functional, but they lack the cozy atmosphere of a sit-down restaurant.

Overall, Subway is a convenient, budget-friendly choice with a wide range of options, but the dining experience can vary widely depending on the specific outlet and the quality of...