Dairy Queen Grill & Chill — Restaurant in Freeburg

We were very disappointed.. we visited this same location yesterday afternoon and it was amazing great service, and the food was amazing.. but sadly today it wasn't as great. Our order was messed up. My husband asked for 2 combo's the number 5 one with onion rings etc etc... We get our order and we are messing a fry.. so we go back though the drive thru and the blonde chick opens window husband explains and she knew exactly what she did and told us that she only did one combo as we have this conversation the other employees were standing and leaning towards the window to see what's going on.. so instead of charging us for 2 combos she made us pay for the fry that was supposed to be with the combo.I'm definitely not impressed. It's sad bc I only like this location bc of how great customer service and I didn't feel that today. I hope something changes! Ended up spending $6 more than the 2 combos...

Went to Dairy Queens Freeburg location and it was a joke. They obviously had all new people and the supervisor did nothing to guide them. Got my order of blizzards and the cups were a disaster! Ice cream was just dripping down the entire cup and when i asked if she could clean them off and have dome lids she rolled her eyes and said they wouldnt work, which from past experience i know they had them. So after watching her do a half ass job cleaning the cups i left and ended up with half the ice cream in my car by the time i got home. Heres a tip. Get a new supervisor that will actually supervise new employees and make sure they know what they are doing. Very disappointed...

We were on a bike ride with friends & stopped there to grab a bite & some yummy ice cream. Due to COVID, we were unable to go inside & order so we figured we would go through the drive-thru on our bikes & order. Right about that time, a nice employee named Hannah came out of the restaurant & said that she would take our order & bring the food out to us when it was ready. We thought, 'how nice!' Our burgers were delicious & our mini blizzards were yummy & just the right size. I asked Hannah if she would mind taking our picture & she happily agreed. I would definitely go back there & would recommend this Dairy...