Niles Donuts — Restaurant in Fremont

Not sure if it’s the owner or just one of the simple bakers however the staff is impolite and extremely rude.

I went to grab a couple of donuts (4) for me and my girlfriend, left my wallet at home and tried to use Apple Pay, then they tried to enforce a $5 minimum spending limit for debit card transaction. I politely informed them of my situation and lack of cash, asked for a one time exception and they said no because every time we use a card, Visa and MasterCard charge them for a transaction fee (it’s only .35¢) so they require a $5 purchase and asked me why not just buy another donut or a milk, etc and I explained that it was unnecessary and not within my needs at the moment and they still demanded enforcing the minimum.

Just so you are all aware, this is completely unethical in accordance with Visa and MasterCard standards as a business entity using their services. They have stipulated that businesses CANNOT require minimum purchases for consumers to use their services and any businesses caught doing so and reported doing so will have their privileges revoked.

Safe to say I will not be bringing my business here again, and I will also be reporting this to the Better Business Bureau, Federal Trade Commissions, and both Visa and MasterCard corporate.

Fellow consumers, know your rights and don’t let these kind of bullies try to push you around and steal your money. If they want to operate a business they need to understand that you have a thing called “over head” and transaction fees for credit/debit card services are a part of that. Hopefully they’ll learn their lesson when they get slapped with a revocation...

I love this place! As soon as i walk in, i get greeted with a smile and a “hi! welcome in.” The workers are very nice and attentive. They have quite a variety of foods. They have donuts, but i also got some delicious egg rolls and tamales. The tamales were really moist and flavorful and the salsa roja was really good too. It tasted homemade, spicy, and flavorful. The donuts were sweet, but not disgustingly sweet like other places. I got some jelly and custard filled donuts and they were filled nicely. The dough part was really soft and melted in my mouth. The quality of this place is amazing, and so we’re the prices! I also got orange juice, which was really good. The lady said it was freshly squeezed, and i really like that because nowadays a lot of places just add orange powder and sugar water. I definately recommend this place and can go on and on about how amazing this experience was. The food and service was so amazing, I will definately...

We've lived around the block from Niles Donuts for years but never got lured in by the daily temptation until this morning. My wife has a very critical palate when it comes to donuts and she's had her hopes dashed at other donut shops throughout the bay area. Well, I guess buying local is a lesson we learned this morning and we may be making a return visit before they close today to help it sink in! The chocolate glazed donut won the day, but the apple fritter and the ham and cheese croissant were also delicious according to our household's...