El Toro Tortilla Factory — Restaurant in Fresno

My story: We bought a lot of food from this place recently. Food was good, but the pint of guacamole had many tree end pebbles (not the seed). It’s the end pebble that avocados have at the end, it’s the stem. Each time I took a chip with this guacamole 🥑 I felt this pebble, but didn’t injured me. The first pebble, I saw it and tossed it. The second one, same. On the third pebble, in the guacamole, I took a good scoop of it and once I took a bite… ouch 🤕 !, I inured my tooth. I felt the nerve pain to my head and my eye started to cry 😢. Others also had these pebbles in their scoops of guacamole. So, I called the restaurant and spoke to Maria, the manager, She wasn’t concern about me at all. She was only concern about the restaurant’s reputation and not an ounce of my injury. She wanted to “compensate” me with another guacamole. At first, I wanted to just warn them so it won’t happen to others. Again, she kept saying it won’t happen to others because they’ve never had anything like this happened to them. So, since her attitude was concerning the reputation of the restaurant and not me, I told her that I wanted a full refund of my purchase price. She tried to argue with me, but said ok, bring your receipt with the avocado pebbles. I sent my brother with it and when he arrived Maria argued with him and wanted to only refund the 🥑 guacamole. She made it seemed like we wanted a free meal. After my brother told her “look, my sister is in pain and because y’all didn’t care to remove that tough stone like pebbles (the stem) that all avocados have, now she’s has an injury and has to go to the dentist. She reluctantly refund us and kept our receipt. Unfortunately, I couldn’t go, otherwise I would of told them at that point that I’m going to sue them for injury suffering and tooth repairs. I was trying to first let them know my experience so others don’t get injured, like me, but now I’m upset with the way this so called manager handled the situation. I’m upset she kept my receipt. Honestly, I should have just sued them for my injury, but no, like always, I was trying to be nice and just like them know. At first, I didn’t even want a refund. But as I kept noticing that “Maria” only cared of the reputation of El Torró” it’s when I said I want a full refund. Even though their food is good, they honestly don’t care about their customers or if someone gets injured, like my experience, and only care about their reputation. I will never eat there again. Too bad I no longer have my receipt because I’m so upset that I would sue them. I’m still gonna contact an attorney and see what I can do. I have family testimonies and neighbors who witnessed it all. They are all upset. Remember, the manger’s name is Maria. Please be careful eating at this place, even if the food is good . Look what happened to me. Maria will reap what she sows.I’ll update my review once I speak to an attorney and see a dentist. People are lovers of money, just like this restaurant, rather than humans. What a shame! It’s the principle to me that matters. I can care less for money, thus, at first I only wanted to warn them, but their ugly attitude is what caused me to say “okay, you don’t care about what happened to me?, ok, now I want a refund.” And now because they still wanted to be right and not give me at least a full refund for my pain and suffering… I’m simply gonna pay to talk to an attorney about getting compensated for my suffering and injury. I don’t care if I have to pay to make a point.” Sorry, but I’m hurting and upset. Now, I have to sit here and hurt with a damaged tooth nerve and crack all weekend until Tuesday, when I can see a dentist.” I’m also planning on filing an official complaint at City of Fresno, business licensing, AND other...

El Toro Tortilla Factory in Fresno, California, has become our go-to spot for authentic Mexican food, whether we're craving breakfast, lunch, or dinner. What sets this place apart are their generously-sized tacos packed with tender, flavorful meat – more filling than anywhere else we've tried.

The prices are unbeatable, making it easy to enjoy a satisfying meal without breaking the bank. We've been loyal customers for over a year now, driving from Madera regularly, and the quality has been consistently excellent every single visit.

Beyond the great food, the service truly stands out. The entire staff is friendly and welcoming, but what really impressed us is how the owner personally visits tables to check on guests and often brings out samples for us to try. This kind of personal attention makes you feel like family rather than just another customer.

For anyone in the Central Valley looking for authentic, affordable Mexican food with exceptional service, El Toro Tortilla Factory is absolutely worth the trip..

Must-Try Dishes:

Tacos: Carne Asada, Tripas, Buche, Lengua, Birria, Carnitas, and Chicharrón – all served on their freshly made tortillas

Burritos & Large Items: Chile Verde Burrito, Tortas, and Asada Nachos Supreme

Seafood: Tostada de Camarón

Sides & Extras: Spanish Rice, Pico de Gallo, Guacamole, Salsa Roja, Salsa Verde, and their house-made corn chips

Beverages: Strawberry Horchata, Jamaica, Cucumber with Chia Seeds and Lime, Aguas Frescas, and Mexican Sodas

Weekend Special: Menudo available on Sundays

For Events: They offer party trays and freshly made tortillas for large gatherings – perfect for your next football game or celebration. Just ask about their catering options!

Everything is made with freshly prepared tortillas and authentic recipes. Whether you're trying the rich Birria or keeping it classic with Carne Asada, you can't go...

OK FIRST OF ALL! If you're looking for an unforgettable experience, this Mexican restaurant is an absolute must-visit. Food is out of this world delicious, you will have one of the best asada burrito in your life here at El Toro!! Portions are amazing and super generous especially for the price point! You will get lots of meat in your burrito/tacos/combo plates! I found out about El Toro on Dec 16 when I had them for the first time and they comped our meals because we were in uniform. I then ate there 2 other times before ordering 3 dozens tamales from them on Dec 24 for XMAS!

Now, let's talk about the CUSTOMER SERVICE just in case my food review wasn't enough to convince you LOL! The service is nothing short of exceptional—attentive, friendly, and knowledgeable staff who genuinely care about making your meal perfect! Back to my XMAS order of my tamales, I was told they would be ready by 1pm on Dec 24th and when they had to push it back 2 hours, I just GENEROUSLY compensated for my time and holiday! Thank you so much David, my family and I am forever grateful and you now have a lifetime customer with me and I can't wait to have you guys cater my events in 2025!

It’s clear that this restaurant isn't just about serving food—it's about creating an experience. Whether you're here for a casual lunch, or dinner out, a special event/cartering a party this place never disappoints....