Pizza Hut — Restaurant in Fresno

Ordered online with App. And was there within 15-20 minutes from ordering. Got free medium two topping with redeemed points. Ordered a box of Cheez-it pizzas. Got to store and the lady helping me looked in hot box where they’re put when done. Wasn’t there so she looked over wall into back and goes oh it’s sitting here. She gives it to me and the box of Cheez-it was very warm. Got home 5 minutes later and ready to eat and pizza was ice cold. The cheese had already gone hard. I don’t know how but it was like it had sat out for quite a while. Was very dry not at all like a fresh made pizza. So don’t know if they made fresh or had one same as mine no one picked up so just gave that one I don’t know. But I will certainly be checking this locations orders thoroughly from now one. Have ordered from this location...

June 6, my family and I got food poison from the Pizza Hut on the Figarden Loop. I called after going to the doctors to confirm my two kids and I had it. On the phone with manager, he was very concerned. He offered a credit of $40. I used it the first time on Father's day, no problem. The young lady was very helpful. Today, a week after only using $14 of the credit. The manager said he doesn't remember giving a credit. He said he is not allowed to give credit. Honestly, after getting food poison, I called for my refund. I will never eat here again. Pizza never really taste good. Frankly, after the customer service I received I will not return...

So I wish I could give no stars for this restaurant. Since when do you not receive crush peppers & parmesan for your pizzas. I understand having to purchase jalapenos & ranch, but really a $1 for each packet of crushed peppers & parmesan. It's been a while since we last visited this location and it will be the last time we patron this place. It's bad enough you don't deliver to our area any more, but come on if I have to pick up orders, you can at least provide cheese, crushed peppers, plates, and napkins. I don't know if this is company standard now or the GM is just getting over on his guest, but either way poor business practices....