Cold Stone Creamery — Restaurant in Fruit Cove

If I could give no stars I would. Tjs location is HORRIBLE!!! I like to give places 3 strikes and let's just say it was more then that. Order a like it cup with mint and marshmallows. Gave my daughter 4 marshmallows. Then go to the check out and charged us a love it size. As soon as I said something about it I get rude answers. Also charged us extra for our love it when the Employee stated they wouldn't charge us to change the toppings on the Boo Batter Sup. When I go back and question the bill for the 2nd time I get Death looks and laughs from Employees as if we were in the wrong. The manager at that time asked to refund the $3 dollars that got charged I said no and I wouldn't be returning. Get into the car and on the love it cup. It was to have Twix and the Employee but Gram crackers. No attention to detail at all in this location. I was excited that a Cold Stone was very close to us but I'll take the 10 minute drive to get ice cream at a...

I would like to say the store was very clear and everyone was nice. My husband and I placed our orders with 2 different employees. Same size just different toppings. When we checked out one looked like the photos on display and the other barley filled to the top of the cup. I asked if “these are the same size” (placing them side by side). I received a yes and the employee walked away. I unfortunately paid before the ice cream was finished. Not sure if I’ll be back anytime soon.

Thank you for responding to the review. I’m not sure about the option to be compensated for my order you’re referring to. I just wanted you to be aware of the difference in portion size and some customer service...

I just left this place about 5 minutes ago with my family and as soon as we walk in 9:15 , we get eyed balled by this one lady at the cash stand , no “welcome in” no “hey how are y’all” very rude. The other employees there were very attentive (younger kids) we were helped by them. As we were checking out , we hear the older lady that eyed us when we walked in , she was rudely talking to the employees infront of guest! I dont know If she’s a manager or what , but that was very rude and unprofessional to witness. I honestly felt bad for the younger kids that are working there. They deserve more. Thank you for the younger kids that were there...