McDonald's — Restaurant in Fruitport Charter Township

I went through the drive thru and ordered two double hamburgers with only ketchup (I thought about saying "2 double hams" but refrained in order to avoid any potential confusion/inaccuracy). However, despite my efforts I received two slices of cheese on each burger. The burger wrappers were stickered correctly but a discrepancy was detected with regard to internal ingredient composition.

This experience made me feel powerless. As a consumer, I try to make my food inquiries consise so that I may have a seamless experience. However, when things don't go my way (as was the case at this restaurant) it makes my efforts feel futile. What does someone have to do to get a burger done right around here? I am sad, I am defeated, I am upset.

To improve customer experiences at this restaurant, I put forth the following recommendations as follows: 1.) Ensure the literacy of all employees 2.) Test the functionality of all side 1 and side 2 screens, speakers, and printer machines 3.) Utilize best practice drive thru techniques such as reading the order back to the customer during payment and food pickup 4.) Mandate that every manager successfully has completed the Hamburger University training program in Chicago

I sincerely hope that this establishment will take heed of my advice. You lot are traveling down a dark road. Go towards the light of the golden arches before you find yourself too morally compromised to operate such an esteemed brand of culinary craftsmanship.

Sincerely, -Benjamin Piela

Cosigned -"The...

Last month I went to this McDonald's 3 times. Every. Single. Time they forgot atleast 1 fry every trip through the drive through. (We have a family of 6 so checking before we pull away is difficult.) Every. Single. Time I called and spoke manager. The first 2 times I drove back to the store myself (which is inconvenient when we purposely chose a drive-through for convenience purposes.) The 3rd time they forgot 2 large fries and a sandwich. I told the manager that this has happened 3 times in 1 month, that they have a MAJOR problem. He offered me to drive back (again) or he could mail me vouchers. I told him this time we'll do vouchers. I gave him our address, It's been 3 weeks and we have not received these "vouchers." The way I see it, this McDonalds OWES ME $20 between the 2 times I've had to drive back out and back home again for their mistake and the 2 large fries and a double quarter with cheese double sandwich we STILL HAVE YET TO RECEIVE!! All of this in 1 month. Never had an...

Disappointment I spent enough money there I was A problem and I watch to make orders messed up all day and yet I spent a lot of money there and I called him a few times on the phone tell him how upset and disappointed I am with them they said that I basically harass them and I did not harass them they harassment me im done with Fruitport Michigan Some people nice Some people are just not that good of people I was gonna make this my new hometown but sadly this will not be my new home Michigan is starting to let me down every which way

You’re lucky you get any good review for me this is my support the young vibrant people this virus are not that great of people and rich upscale people think they can bully people around I’ve have not had a good situation since I got here I’ve been lied to and I can’t have not been nice to me and people here have just been...