Subway — Restaurant in Fullerton

RUN AWAY from this restaurant!!! Angry customer here! I placed an online order through the app. When I came for pickup, the server said there was no such order. His English was pretty bad. I called again to check, he said there was an order but that wasn’t my name. I asked what was the name on the order, in case he messed up with my name because of his English ability. All he could do was saying 1) call the customer service (that wasn’t his problem/he didn’t care), 2) that wasn’t my order (instead of giving me some details to fix the problem, what did he have to hide? What if he made a mistake?)

In short, the owner should fire this guy asap if he/she still wants to stay in business. His English sucks, not sure if he knows how to handle technology like online ordering, and he didn’t even care to check where the problem came from. When I asked if he could check my order in the system one more time (wasn’t that the least thing he could do for a messed up order?), he said like no need, he already knew that was the online system problem.

I placed another order at a nearby store right after that, also through the app. NO PROBLEM AT ALL! There are plenty of Subway stores in the area, STAY AWAY...

1. Subway’s iPhone app offered 1/2 off a foot long, but then did not permit this deal, so I paid full price to order two sandwiches and a box of 6 cookies.
2. I specified that I wanted one sandwich (the BMT) extra toasty. Although this instruction was printed out on my receipt, the sandwich was not at all toasted.
3. The bag handed to me at the store did not contain the box of six oatmeal raisin cookies I had ordered. When I told the clerk the cookies were missing, this store had only 5 oatmeal raisin cookies left in stock, so I was obliged to accept one of a different type to complete my order.
4. I called the store owner (his name and phone number are posted on this shop’s door) and I reported my disappointing experience. He blamed his poor staff and explained he was having trouble hiring people. I told him I was nevertheless unhappy, and, given his response, I will not be patronizing his store in the future. He told me, “GOOD, DON’T COME BACK” and immediately terminated our conversation. Rest assured, I will not!! I have no desire to deal with such rude people, nor accept such terrible...

Been coming here for years, it's average for subway but convenient sometimes for me, or at least was. Walked in tonight at 505p and was overcome by a powerful sewage smell. As I started to walk out I thought should tell someone, so I turned around and guess what? The store was empty no employees. I called out unsuccessfully for abt 30 seconds then had to leave the smell was so bad. Went to the ELP next door. Abt 15 later I popped back in, good samaritan like. Convo went like this: Are you the manager? Yes, how can I help you? Where were you? I was on 15 minutes ago and the place was 100% empty. (Defensive now) I was just (unintelligible-something abt cash?) Do you know it smells like sewer in here? (Alarmed now) Sewer?? Yes, you should go outside and come back in. I'm never coming back. And I...