Huddle House — Restaurant in Gainesville

First time coming here, walked in sat down with my husband; we were never greeted. A few couples walked in after us and were immediately taken care of. It took my husband saying something after 15 minutes for someone to just get our drinks. I asked for a coffee with cream, we had already decided what to eat, and my creamer was still not brought out. By the time I just decided to drink my coffee black, it was cold. Someone finally came and took our order, husbands food came out first, I had to wait another 10 minutes. When I got my food the gravy was cold. Husband wanted cheese in his eggs, didn't get cheese, my eggs weren't done. Was never asked if we wanted refills. A big family walked in and a waitress just took one of our tables, didnt even ask. After we got done eating we walked up to the counter and one it the cashiers, told a customer he needed to speak up because she wasn't paying attention, because she had too much going on...? Are you serious? The manager needs to sit down with this staff and fix this problem, but a bell on the door so when people come in you will know it. Teach your waitresses the customer comes first. Assign waitresses to certain tables, certain people didn't know who had been taken care of. I get that it's a new location, but this is just common sense. I will not be returning to this location. I'll stick with...

My boyfriend and I decided to come to this location because its near where I work and of course because we were hungry. First when we came in and sat down the waitress was prompt to take our drink order and we went ahead and ordered what we wanted to eat. That was great but....we had to wait about 7 to 10 mins to get our dinks and the waitresses response was that another waitress stole the coffee she was going to give us. I've been a waitress before and know that you should alway have fresh coffee, tea and water on hand. The second thing that happened was that when we received our food the food wasn't even hot. It was more or less luke warm. Third they forgot an extra order of eggs and an extra order of gravy biscuits we didnt get and the eggs weren't cooked like we had asked. ALSO there was something in my boyfriends food! And last the waitress didn't bother to ask how everything was and didn't bother asking to refill our drinks untill after we had finished eating. From now on we will start to check reviews before eating at another huddle hourse or any place for that matter. The Huddle House in Clarksville is superb and maybe the huddle house in Gainesville could...

There were 2 waitress on shift. Only one of whom actually seemed to be doing her job. It was not that busy, but it took 40 minutes to get our food for a table of 4. Our drinks stayed empty. We were given plastic silverware which broke because our waitress was too busy to roll any and the other would not do it. When we did get our food, it was cold. We also got another plate worth of food that was not ours, not sure why. She said that had been happening all day. ??? Ridiculous. When my husband went to pay he saw that the two cooks were too busy shooting the breeze with some of their friends to do their jobs, which explains the crazy wait for food. Our waitress was in the back, the other waitress was filling a soda and yelled for ours to come ring us out. My husband asked why she could not do it (seeing how she had not been doing much else the entire time we were there) and she ignored him. We would not go back here if they paid us. I have read several reviews spread over several months with the same complaints. Obviously it is a management problem here as well as a training problem and hiring people who dont give two craps about their job. I would sugest...