Cook's Corner — Restaurant in Galloway Township

Will never return. Whether or not they mainly service tourists, they can still be honest and professional. Plus, I am a local. Second time cheated, gave them a second chance. Bought beans that were soooooo dry they were like chalk. I asked before buying whey they were so dry compared to other beans on the shelf. The worker claimed it was a process difference, but they are just as fresh. Went home, did pour over with perfect measurements to ensure perfection. The beans were chalk. No residue whatsoever in the burr grinder. Powder upon grinding. Still made. NO FLAVOR since pure dry so no natural essence. Called and complained, first lady just hung up. Said call dropped, yet Manager answered. OK. Explained we called as this is the second time we got chalk-dry beans. The Manager refused to identify who he was or who the owner is [he claimed to be the ultimate or highest "boss" but the good old internet says woman owned so, huh. He YELLED AT US. US, THE CUSTOMER. Again, huh. That is not right. The customer service from the person claiming to be the big boss was even worse than the chalk coffee that had literally no taste whatsoever. Guess that is better than the horrible taste left in our mouth after the most horrific customer dis-service we have ever received. UPDATE: also went to the website on the bag that claims the coffee is Jamaican Blue Mountain [which it likely is the correct bean, just roasted sooo long ago perhaps that it is now chalk]. Website DOES NOT EXIST. So even the bag is wrong. Now I truly do wonder . . . [for fidelity, the initial entry above was not altered] RESPONSE TO THE RESONSE BY OWNER: dude, come on. sure you know a lot about coffee. I would hope you know more than anyone regionally. As you should. However, you definitely know light vs so old it is chalk-dry. All you are doing here is an ad hominem fallacy where you attack us the messenger rather than address the customer service message. Your staff hung up the phone. She calls back, you answer very aggressively which elevated the tenor of the chat immediately. My wife, flabbergasted at the complete rudeness, then as you said gave it back as she got it. You say that is appropriate [which is NOT appropriate, turn the other cheek sounds good to some, especially in customer relations, but hey using your own words back at ya for fun]. Plus, seems the record needs a bit more adjustment: I didn't say "nose didn't tingle," what I said was [when not so dry], Jamaican Blue Mountain gave to me a bit of a buzz on my tongue. But nose didn't tingle sounds good too I guess. It didn't tingle my nose by the way. As for website: the website listed on your two products does not match. Coffee.com is on the decaf, and cooffee.com is what is listed instead on the Blue Mountain. Did you intentionally have a different website on your Blue Mountain? That seems weird to me. Or a typo I guess on the Blue Mountain. EITHER WAY, the correct website [presuming the coffee.com is correct] goes to Pete's coffee anyway. If you are a vendor of Pete's or something, that would make sense I guess. I love Pete's too [I guess that may also show I know nothing about coffee to some, but Pete's is solid]. Why have the company name, phone number and address but Pete's coffee as the website? You have a website. If, somehow, the settings on my computer and phone are such that it re-routes coffee.com to Pete's, then my bad on the website part and good for Pete's I guess. Lastly, we never mentioned the cost, so perhaps you are confusing us with other customers you yelled at recently. We usually pay right around $60 a pound [glad inflation hasn't smacked that up] so your price was completely proper. Actually, it was $55 a pound in LA decades ago, so nope, wrong again. And [really lastly I guess] thanks for repeatedly calling us disgusting people. We are both professionals who simply don't want to get yelled at when we customer complain. We disgusting people will honor your desire to never return as...

I don't even know where to start. This used to be our favorite coffee spot. Ever since covid hit 3yrs now, It's never been the same. Horrible customer service. If your workers are rude and know nothing about excellent service than that means managers are right behind it. Me, friends and family used to go here just for the coziness friendly atmosphere and get a nice brewed cup of coffee and spend time shopping for coffee. Buying all types exspecially for the season change. Now you can't get to the coffee, nor see it with a big butcher table in front of it with rude impatient workers rushing you. It's sad how you let covid change your beautiful dynamic. As a manager I strive on excellent service and my coworkers. You lost my business and my family and all of our friends. Bring back the coffee shop and your killing your marketing on your coffee. Your killing your own business. Bring it all back how it used to be. If not just close up shop. Owe and not to mention the prices and the inaccuracy of the weight on the bags of coffee. Sad. This used to be all over our favorite store, the store to go to. Now lots of us just walk past it and talk about the old good...

This is usually my coffee spot when in smithville area. I'll eat breakfast next door skip coffee there and stop in the cooks corner for something special. My experience is typically awesome. I stop in especially for music talk with the lady who makes the coffee in back, she's amazing and has great music pumping through the store. This time was different. I walk in excited to grab a good cup of coffee. No one greeted me as the rushed in front and behind me the just stared at me. So i get to the coffee and ask the taller thin young lady with black hair if they had decaf. She answered abrubtly "no, its still brewing" and walked away. It was the driest, rudest, and most tired interaction ive ever had there. It wasnt what she said but how she said it and how they seemed to be that day that was a turn off. I didnt have time for bad service today especially after going out of my way to visit...so i turned and left. Ill give it another try in hopes that the cool barista lady is back. But if they're not ready to serve again i wont waste my...