Baskin-Robbins — Restaurant in Garden City

I live here and, as a retired business teacher, wonder how much training is given to your employees. Apparently less than Krispy Kreme. Today was my second and last ever visit. Employee dress code - nonexistent. Everyone looked like they just got out of bed just in time to open up.. Hair hastily thrown up, Jean shorts and various t-shirts. Serving and preparing food with no hairnets. Asked a question at drive thru and response was "huh"? My order was wrong so I drove around building, got back in line and reported that my frozen coffee had sugar in it. I had ordered with cream only as I do with all of my coffee. Everyone got flustered and then said that they did not know how to make it without sugar. I told them that I had gotten one there last week with no problem. Never once did anyone respond directly to me with I'm sorry but just kept going around in circles with each other in frustration. Since I had ice cream in my car, I politely asked for my money back around the same time a new coffee was delivered. They were going to take the cash back at that point until someone told the cashier to let me keep it and the coffee. What a cluster! I forgot to look at their sanitation rating. Don't know if it was posted at drive thru as it should be. Previous reviews don't look good either. Have to blame the franchise owner for this sloppiness!! Krispy Kreme, I will never "cheat"...

I ordered an ice cream cake for my daughters birthday last week. I asked for white cake, vanilla ice cream, pink frosting piped around the cake, and Happy 30th Birthday, Ashley on the top. I picked it up Saturday. First they couldn't find it, I found it way in the back of the freezer. I brought it home. The cake looked like it had been repaired on the edges, The ice cream was Oreo cookie, the writing looked like a 4 year old did it without the 30th on it, and it had pink icing all over and pink writing. My daughter was very disappointed. I should have brought it back but it was late. Oh, and the box had a different name on it, scratched off and...

Truly awful experience. Ordered a sundae after a long wait in the nearly empty store. Clerk tried to hand me 2 plain scoops of ice. I told her I ordered a sundae and she said this is a sundae. 🤣 I said a sundae has toppings and she denied this was so. A coworker overheard and told her that a sundae does indeed have toppings and the clerk sullenly offered toppings. Then as she struggled to accept this fact, she informed me there was no hot fudge. I declined the order and got nothing. It was a level of stupidity rarely encountered and I imagine that there's unseen filth and poor maintenance in such an overtly, poorly run place. Definitely,...