Subway — Restaurant in Garden Grove

Lack of customer service issue. I ordered soup, foot long, two chips and a large drink that I planned to eat during my Overnight Caregiving shift. I learned that the employee working was the manager(that's what she told me) and when I asked for a plastic bag to place all my items into she placed the bag on the counter and did not bother to help bag the food items. She proceeded to tell me that I did not need a plastic bag. I told her yes I do because I cannot carry two brown Subway bags plus my Overnight luggages into work. As I am explaining this to her she states I dont care about you or you traveling Overnight. I asked for my receipt and she said no she would not give it and she crinkled the receipt and moved it to the side of the money box. I asked for her name and she said she did not need to tell me her name. I asked for a refund due to poor customer service and she gave me a Voided receipt. I am not clear if the refund took place because Subway staff member turned off the lights inside of Subway, pointed and exclaimed, "Get out!!!" She mentioned she did not care what I had to say and I needed to, "Get out of her store". I'm really concerned about her behavior and Customer Service. I did not leave Subway feeling like a valued customer. I let her know that and she said she...

I regularly eat at Subway and I love the food it is very healthy. But at this location at the corner of valley view and lampson I ordered a 6-inch sub and was told by the lady that I cannot add additional items when on my sub . I'll never return to this location this is the worst subway I've ever been to they hire employees that are from other countries that do not understand that customer service is number one keeping employees like this is going to destroy your customer loyalty and reputation.Never again wow I'm...

I went to this subway on October 6th 2024 around 10 am. Me and my family got subs and only 1 person came in when the last sub was being made. We had a coupon with us and the Mexican lady there gave us attitude because we didn’t cut it out but that was no deal for us because we could have done it on our own. She begin to go back and forth with one of my family members saying there’s a whole line behind us and we have to hurry up. Worst customer service . Thank you (we will not be...