Sam's Club — Restaurant in Gardena

This is an abysmal Sam's Club location, and you absolutely should not shop here because the customer experience is terrible.

I came in today and waited in line at member services to get my physical membership card. After waiting for 5 minutes, an associate told me that they were out of physical membership cards and that they had more on order but that I should come back another day. I asked the associate how I should go about buying fuel at the Sam's Club gas station outside. She offered me a temporary Sam's Club membership card, but told me that I would not be able to use it to buy gas at all, so she suggested that I use the Sam's Club Scan & Go mobile application to buy fuel outside. I followed her instructions and waited in line for fuel, scanned the Scan & Go QR code, selected a payment method, and tried to initiate the fueling of my car. The fuel payment transaction failed, and it had nothing to do with my payment method, but was likely a result of the fact had not given me my physical membership card yet. I tried the transaction again using my other payment method. That also failed, and I was not able to buy fuel. I went to speak to the fuel center associate, and explained to him that I have an active Sam's Club membership in good standing, and that this location was out of physical membership cards. He knew that this location was out of physical membership cards. I asked him how I was supposed to buy fuel. He also suggested that I use, Scan & Go. I explained to him that I had already done this, and that the process had failed. I asked if he or any of the other fuel center associates had a courtesy membership card that they could scan for Sam's Club members in my situation, who were unable to buy fuel due to mistakes made by Sam's Club, and he explained that Sam's Club's policy is that they will never have a courtesy card on hand to help customers in this situation, and he actually suggested that I go and beg some other random Sam's Club member to use their Sam's Club membership card instead. This, despite the fact that every single one of the Sam's Club employees at this location, including this particular Sam's Club fuel center associate, was surely in possession of a valid Sam's Club card themselves. What an absolute joke! Terrible customer service, terrible customer experience, complete ineptitude and incompetence from everyone at Sam's Club today. They aren't even able to keep their own membership cards in stock! You would think that a big business like this one would keep thousands of cards in stock to make sure that they never ran out, because they have quite a bit of room to store such cards, but no, when you come here with an active membership in good standing, Sam's Club will absolutely refuse to sell you fuel or give a physical membership card, even though you have paid for the privilege. Unbelievable!

I will be asking for a refund from my Sam's Club membership right away and shopping at...

I'm very disappointed in this Sam's club. Everytime I come to the Gardena location. I have and issue. I don't have this issue with the club in Torrance. So I use my card for Business. And because of that I need a separate receipt for each of my transactions. I have the plus/premium card. I spend between 4-$500 a amount at Sam's club. Want to first start out by saying Understand the sensitive state of the world today regarding Covid-19. But the purpose of this card is for work and to assist the Disable and Elderly. So it saddens me that a card I pay almost $100 for. Is not making my job easier. As it is I'm unable to shop online like I normally do which is understandable during this time. But all I'm Asking is when I come I in the store that I can get a separate receipt. I was told by one of the manager that The gardena location as of May 15, due to Covid-19 you can only get a combined receipt. When I called the Torrance location they said that wasn't true. I never received and email stating the change as well. I was told if I wanted to purchase more items I would have to go out the store and come back in. This is ridiculous. 1, I'm already in the store 2, I pay almost $100 for this card 3, I have already risk exposure to Covid-19 to get essential items for people that need it the most and then. You are telling me to go out the store and come back in and risk my life again because you don't want to give me a separate recipet. But there is no logic to this because you allow me to shop the store and when I get to the counter you tell me the rules. My membership allows to come in and out as much As I want. Why are you causing and inconvenience for a loyal customer. I have attached my receipt to see that I had to go in and out the store to get just 6 items. Unbelievable! These were separate transactions. And all I needed was a separate receipt. But I could not be accommodated. I would like to know why. I called the corporate office and they said there had been no changes and the torrance office said there has been no changes. I want to know why the Garden office will not allow there customers to get a separate receipt. For and account that is allowed to have a second membership that can be given to who ever you want. Why can't you do two separate transactions? Edited* I wanted to add. I was not trying to purchase 2 things of paper towels or Tissue. I was purchasing items that had no member limit for my...

I never had a bad experience like the one I just had. I paid 100 dollars yesterday for my membership just to shop at this store and i did not received the service i was expecting. I went to register 4 today at 425 pm. My bill was 130 dllrs I ask the cashier to charge me 40 in one card and the rest on another one. The cashier charge me the full amount and she call her coworker to tell her what she had done. Her coworker told me they can not do two transactions at the moment and that I have been charged the full amount. I asked her if there was something they could do to fix the problem so she call the lead cashier they talked and she told me, oh he said the same we can not do two transactions. I want to mention neither of them apologize for the mistake and inconvenience. I then asked if there was any paper posted regarding the policy they have at the moment so I could have read before and be ready for check out. She then call the manager at the moment, She talked to the manager for some min while I was standing like dumb waiting for the best way to fix the problem but instead the manager approached me with not the best customer service. He did not asked me what the problem was he just started telling me if i was the customer complaining about the policy paper not being posted. I was clueless of what the employee had told him so i let him talk to me but I felt embarrassed the way he did in front of others customers and employees, on top of that he had the guts to tell me I was holding the line.I told him i never complained about the policy i just asked about it because same as other clients it was important to know so we can be aware and make arrangements. I explained my problem and then the manager knew he was wrong and there was miss communication between them I just left with my groceries feeling embarrassed at what had happened. I believe cashiers need more training specifically with new policies and let customers know in advanced also as managers they should ask customers their side of the story so miss understandings like this don't happen again. I would not go to this...