Krystal — Restaurant in Gardendale

My grandma drove 30 minutes to eat here bc she absolutely LOVES Krystals! She was just smiling walking up there so excited and there was only one other elder guy standing up there as well. Well they waited and the female cashier was so rude to her about her wanting to know what deals they have and she only wanted a few burgers, one fry & one onion ring well first the cashier argued she didn't have any deals for that (ofc not for the onion rings & fry) but just a deal for the burgers which she was looking at on the menu. That's fine we completely understand not being able to find it sweetie, but she got the manager (female/black) but she was to busy talking on the phone with her friends (not once but 3 times) which was extremely unprofessional in my opinion. Just wait till after your current task is completed with no customers or customers that have already been served hunny before staying on your phone. I don't want you fired or anything but you and the cashier need to work on attitudes towards customers. I'm more understanding bc I'm younger but my grandmother was just crushed with something so small. I understand the cashier needed to get her kids off at the bus stop but that argument could have taken place after as well. It's 12:05, no school let's put till 3pm so the conversation still had at LEAST 2 hours to discuss. If proof needed, I took pictures of you on your phone FaceTiming your friends instead of...

By far the worst experience I have ever had at any establishment, and the worst of the worst for any fast food I have ever visited. I don’t plan for us to be back at this paticular Krystal, as well as, I plan to do my diligence in sharing my story with all those who I know, as well as those I have yet to meet.

“Long story short”

1st we don’t stay right down the road (25 mins away)

We planned to Krystal’s on lists night, so went after grabbing my shower, I get there I ordered, and after ordering, they have me wait for an extended amount of time (15-20 mins) This doesn’t bother me, because I like fresh food, and don’t mind waiting for it. So more time begins to past, finally our order comes, I proceed to drive on off, I make it home, and we prepare to eat. That’s when I open the bags, and to my surprise everything is older than the constitution.

I should have realized, that this would be the case, when the manager did not come back to the window, to give me our order, but rather sent this young lady to the window to me our order, who laughs in my face, because she knows our food is old. Also, another sign, was when I saw another lady cleaning machines close to the drive-thru window. 😂

I want our money back, and our order prepared for our inconvenience. We have both food and receipt!

I have called more than 10 times, both today and last night, and they...

This incident happened Sunday night 07/03/2022. Me, my husband, and 2 kids drove an hour away to eat Krystal’s, we get in the drive thru and I go to place our order and all I ordered was 12 sack of burgers, #1 and #5. That’s it. The lady working literally said “mam if you’re going to order all that food then it’s gonna take 30 mins to make”. Mind you, she is speaking in the most hateful voice. Very rude. What did this lady expect, for someone to order 1 burger?! Krystal’s is known for their sack of burgers, if she is that lazy then maybe she should go work somewhere that only has 1 burger per meal. Btw, I drove off. I will also be calling corporate tomorrow. And if this workers sees this post: When you work in the customer service field and someone comes through the drive thru and places an order, you fix it. Period. It doesn’t matter what they order. Stop being lazy. There was no one in this drive thru, just us. It’s not like this business was packed. You just didn’t want to...