Our Place — Restaurant in Gardendale

I picked up a to go order for a coworker and myself, when I got back to my office she discovered her sandwich was made incorrectly and she was missing her ranch on the side. I called back and explained it was wrong-Evelyn (OWNER) said she could refund me or remake the sandwich, it was my coworkers lunch so I asked her to remake it. I had to leave my office again to pick up the new sandwich-when I walked in Evelyn (OWNER) handed it to me without any apologies-I wasn't mad, mistakes are made. To save myself another trip (on my lunch break mind you) I checked to make sure the sandwich was correct. SHE PROCEEDED TO CAUSE A SCENE ASKING IF I WAS REALLY GOING TO CHECK THE SANDWICH THAT SHE PERSONALLY MADE, LOUDLY IN FRONT OF OTHER CUSTOMERS. I was speechless and embarrassed. My husband's family owns a local business and I can assure you they would never speak to a customer that way. When I got back to my office and told everyone what just happened someone mentioned that once before when they went back to get a new sandwich after their order was cooked incorrectly Evelyn met them outside and handed her a bag and rudely said PEOPLE MAKE MISTAKES YOU KNOW. I'll miss their ranch dressing but I wont be giving them my money or...

What do you get when you mix turkey, bacon, and ranch onto a sandwich? The answer is pure blissful enjoyment for your tongue! The store is small, the hours are short, and you better expect a line because this small shop is packed with people waiting for a home-cooked meal made with the freshest of ingredients! As mentioned above, my favorite sandwich is the turkey bacon and ranch. At 6.75 it may seem like a lot for a small sandwich but the quality negates the cost. The meat, cheese, and bread all hit the grill with a dousing of butter to create a melty and crunchy sandwich that leaves you feeling satisfied and wanting a nap. This is what Southern food is all about, comfort food that fulfills you to the...

My food was edible but my friends wasn't. They had a lot of staff but they weren't working. Standing in the way of customer and fellow employees while looking at your phone just doesn't make you management material in my book. The biggest offender was the woman that was supposed to be our waitress. We decided to let them know how bad my friends food was. We tried flagging our waitress, then we started calling for her and waving our arms in the air. Finally another customer touched her arm and pointed to us. She came over and we told her but we must have been speaking a foreign language. She never said that she was sorry or asked if we wanted something else. She just turned and...