Subway

I ordered thru the subway app. While waiting i recieved a call from the dasher that was supposed to pick up my order. They sounded frustrated telling me that they wouldnt give him my order. I then called the subway, and they told me that someone had already picked up my order and left. But it wasnt the dasher that came to pick up my food,and that they couldnt do anything about it. His reasoning was they said my name and he gave them my food and that was it. That since i had already paid for it thru the app ,that i couldnt get anything ,regarding a recept,and they couldnt remake the order. Dispite, me never getting the order at all. He then proceeded to cancel the order and ofc i never got my money back. So someone stole my order ,and nothing was done about it.