Golden Chick — Restaurant in Garland

Went through the drive through, ordered the wicked wings combo and lotta zing sauce and the seasoning (I know they charge so I made sure to add it when ordering). A lady took my order and said it would be 10 minutes for wings, ok cool. Drove around younger guy took my payment and said for me to pull around to the front and he’d bring my order out. After watching several other people drive up, get their order and leave I noticed it had now been almost 30 minutes and nothing. I go inside and asked are the wings done , different guy at the front says yes. I told him I had been waiting my food for food for nearly 30 minutes after being told 10, so someone must’ve forgot. He asks for my receipt and proceeds to put my order together, asking what all I got, slides the tray across the counter to me and says alright, as the top flys open. I then ask for the sauces I requested and assumed I had paid for since I added it when I ordered. He acted like he barely wanted to give that, then says, “oh it’s not on here.” I said well I’m not sure why not just as I’m still not sure why I was waiting nearly 30 minutes outside, and I don’t know because not one person in that place, acknowledged it. The lady, who was clearly the manager, didn’t feel the need to say anything. Everyone just looking at me as though it was nothing. Finally the guy from the window sees me and just looks at me like he can’t place me face, then says “oh my bad.” Smh. No bag no nothing…..if you aren’t going to teach the young workers customer service then don’t hire them. On the other hand, the one adult working didn’t see an issue, so I guess there’s no hope. I won’t be returning to...

Let me just say customer service these days does not exist and it doesn’t exist at this place at all! I placed an order in the lobby at 2:58 pm order number 237 and when I walked in there was not even a word spoken to me. I stood at the register waiting to be acknowledged and the young lady Walnisha just looked at me and didn’t even say hi or be with you in a sec. Nothing. I thought about leaving but I spent a lot of energy trying to get on the parking lot because it was during school letting out and here were kids everywhere so I stayed. After awhile she finally walks over to me no smile no welcoming attitude almost as if she didn’t want to be there. She then says take out or dine in.By this time I’m upset. I place my order for a 6 piece with fry and drink and a extra side of the corn nuggets. I get my order and when I opened the bag they were 6 of the smallest tenders I had ever seen. I didn’t even have a full order of fries and the ones I had were hard. I didn’t receive my roll and the chicken was dry. I’m going to say this my family owns a restaurant in Garland and I know what customer service is! Now that I think of it I don’t even think there was an adult there to even monitor these young ladies. Business owners these days are just letting a bunch of young disrespectful kids run their business and run it into the ground. I always wonder why the place is dead and hardly any customers now I know and...

I am writing to express my deep dissatisfaction with the service I recently received at your Golden Chick location. Unfortunately, my experience has left me disappointed and concerned about the quality of service provided.

During my visit, I encountered an issue where an upcharge was applied to a kids' meal for a soda, which I believe goes against your company's policies. This discrepancy prompted me to reach out to your corporate office to address the matter. In response, I received a 50% discount on my meal, and I was assured that the team at the location would be informed that this practice is not in line with your established rules and should not be repeated.

Regrettably, my faith in the service at this Golden Chick location was further shaken when I visited the same establishment, and the exact same incident occurred once again. This repetition of the issue has greatly disappointed me, and it has made me question whether I should continue to patronize your establishment in the future.

I value consistent and fair customer service when choosing where to dine, and my recent experiences have unfortunately fallen short of my expectations. I hope that you will take this feedback seriously and take steps to ensure that such incidents do not happen again in the future. Your attention to this matter is greatly...