Sofrano's Greek Restaurant and Sports Bar — Restaurant in Garland

Have been coming to this establishment for years. We came to celebrate something in the family and bought a VIP section. Through the time there, we had issues with the waitress, Jen. We voiced our concern over the lack of security measure taken when walking around with our debit/credit cards from table to table when having an open tab. About 15 minutes before close, we finally get our receipt after waiting for well over 30 minutes and our card it not with our receipt. We let the waitress know right away, and she spent time looking for it. It was not found. Stuff happens, no worries. We asked to speak to the manager. The manager, Gilbert, came over and was immediately on the defense, saying they could not give us a refund, and that they would call us if they found it. We asked what we were supposed to do, as we left the card in their possession and were wondering who becomes liable in this situation. Basically he couldn’t agree to a solution and was very dismissive. Anytime a women would speak to him, he would laugh in their face. I mentioned that this wasn’t a laughing matter. He was more concerned over the show of any emotion than the lost card… and would only speak directly to the men. I found this very disrespectful. What I would like to also mention is the lack of protocol during a lost card situation. Security was never notified. Lights were turned at closing time and close to nothing was done to help find the card. After a while, the security was asking us to leave and I let him know we were tying to figure out a lost card situation, he IMMEDIATELY went to the DJ stand and pulled the card out from there saying someone had turned it in. This was after like 15 minutes of trying to “find” the card and come to a solution. After that, we were just relieved to have found the card but the manager, Gilbert, proceeded to say, “great, make sure yall don’t come back” as if we had caused some sort of issue. Your employee dropped the card and lost it, point blank period. Thank goodness someone turned it in. We were very respectful in trying to not cause a scene. We had a couple people in the group, who mind you, were quickly led to the car during this, who were a little loud and upset about the situation. But aside from that, we managed the situation way more respectfully than most would’ve. This was Saturday night and we still have not heard anything from the establishment, so they seem to think they did nothing wrong. Also making fun of people in a cast as your only defense to your obvious mistake, Jen, is NOT...

I have been a loyal customer of Sopranos for over a year, frequently recommending this establishment to friends, family, and colleagues. However, my recent experiences with the security staff have been incredibly disappointing and concerning.

On a previous visit, a security guard, Josh, made an inappropriate remark to a friend of mine regarding my choice of company, implying that it “didn’t look good” for me to be leaving with someone. While I initially let this go, I addressed it with him directly on my next visit. Instead of handling the situation professionally, Josh immediately became defensive, flipping the story and attempting to place blame on my friend. Given my long-standing friendship with this individual, I find it highly unlikely that they would have initiated such a conversation with security in the first place.

As the discussion escalated, Josh became outright hostile, resorting to personal insults, including calling me a “dumb hoe” and making unnecessary comments about his financial status in an attempt to demean me. This is completely unacceptable behavior from someone representing an establishment that prides itself on hospitality.

Further, when I attempted to bring this issue to management’s attention, another security guard, J.O., inserted himself into the situation. His involvement only made matters worse, and his associates—who are neither employees nor representatives of Sopranos—made threatening remarks, asking if they needed to “handle this” for him. This kind of behavior creates an unsafe and unwelcoming environment for paying customers.

As someone who has spent significant time and money at this venue, I expect a level of professionalism and respect from the staff, especially security personnel who are supposed to ensure a safe and enjoyable experience for all patrons. No customer should be subjected to insults, intimidation, or unprofessional conduct from the very people tasked with maintaining order.

I sincerely hope management takes this feedback seriously and implements appropriate measures to ensure that their security team is properly trained in hospitality and customer service. If situations like this are not addressed, it will undoubtedly impact the reputation and business of Sopranos in...

Went there for my first time with some friends who were familiar with the place got a little too tipsy and left my debit card there. This was a Friday night didn’t notice my debit card was missing until Sunday went there on Monday after work and the bartender said that the manager doesn’t come in until about 1030 every night, I have a full-time job I’m asleep before 1030 every night so I decided to wait until the weekend to go back up there went up there on a Friday night at 10:30 and the manager was still not there so Saturday night I went out with some friends, and after we were done doing our stuff went there and got there about 130 so he had to be there to give me my debit card because they keep them locked in the back office so someone pointed him out to me. I went over and asked him if he could help me, he dismissed me immediately saying “I don’t serve drinks if you need a drink ask one of the bartenders” I said I don’t need to drink. I left my debit card here last weekend and I’ve come up here a couple times, and they said that the GM needs to be here to find it and he dismissed me disrespectfully very rude, and then when I went to turn around, he grabbed my arm and pulled me across the bar and said “can’t you see we’re busy?! Why don’t you come back when nobody’s here obviously there’s too many people here so just come back when we’re not busy. “ at that point, I didn’t know what to do because he just physically grabbed me and yanked me across the bar so I walked outside and collected myself. I will not be back there I will cancel my card after they held it hostage for a week and just get a new one and I’m never going back to this establishment ever again the manager is garbage just like the bar itself. Girls, this manager is aggressive and physically...