Papa Johns Pizza — Restaurant in Garner

I really want to like this place. My orders used to be here on time and arrive hot and be correctly made. Never used to be an issue. Except for my most recent order, the shaq-a-roni. It should be enormous, right? That's the whole point of it being promoted by former NBA player, right? Wrong and wrong. The one I got was about the size of a large. It didn't even fill the box it came in, the size it was meant to be... not to mention both the pizza and wings I ordered were cold and hard when it arrived. Definitely did not get my $40 worth. (And that includes deals and discounts) Sidenote: it was delivered by doordash. When it switches hands so much, I expect a sticker sealing the food, so I know it hasn't been opened/ touched. Neither the pizza box nor the container for the wings were sealed. I was told that only is done for no-contact orders during covid... That was in November, and I asked for a refund immediately. It's now January, and I still haven't gotten my money back. I've called the store, I've called customer service, and I've emailed customer service. The store manager told me on December 4th that the refund was being processed and that I should call doordash to release the funds. This didn't make sense. I ordered on Papa johns website, and my card was charged by papajohns. Why would doordash have to pay my refund??? But I called anyway, and the dd rep said the funds need to come to me directly from the merchant like I thought... why is it so hard to get a simple refund from this company??? Idk what else to do so I've...

It's a shame we had such a negative experience with our local papa johns. Ordered our pizza online at 5:58. We missed a phone call from them at 6:03, they called to inform us that they had to make wings and it'll take 20min extra. Ok, I called them back at 6:30 and the girl said our order was going through the door as we spoke. We are 5 min away so when our order didn't come at 7pm I called. They told me that our order never left and it'll be another 20min. At this point, we couldn't wait because of prior plans so we had to cancel our order. Our online pap johns account spends few hundred dollars at least once a month bc we buy pizza for my wife's company. We had a free pizza and asked if we would get our papa johns points reloaded into our account as we had used it for this order (we also ordered drinks, wings and dessert). The girl on the phone said we would, but I called back because I wanted to make sure that she knew which account it was. When we called back, she changed her answer to no. This is the most frustrating pizza experience we have ever had, we just want consistent answers and employees should work on communication. A lot of this could have been avoided with better communication between store employees. My wife and I have both worked in the food industry and we know things can get hectic but there is no...

They will not stand behind there product. Even tho the cinnamon pulls are premade I got one so underdone it made my family sick. The bowl looked like a small hand had plopped a bunch of goo in the small spot of the bowl then burned it. The two pizzas I got for the kids the dough was liquid and very underdone. For four starving teenage kids that worked in the yard all day to grab grain bread and make peanut butter and jelly sandwiches that they had for lunch again because the food was not edible and all I got was excuses and a very sarcastic apology and dead air was ridiculous and unacceptable. Marco's is always the same good fast and no hassles ordering. Much better pizza hands down. This is three strikes out. Call Marco's always be satisfied and the one time years ago I had a problem with delivery not the food was instantly given a very satisfying outcome. Try some of our local cuisine. Friendly great food fast and appreciates your business. They don't just put it on a conveyor belt send it through by drones that plop it in a box and you get what you get and they don't give a flip about how you feel. Just take your money. Let's stop feeding them endlessly taking whatever they send us like it or not we just keep coming back. Give the local...