EL RANCHITO MEXICAN GRILL — Restaurant in Gate City

I had eaten here at least half a dozen times without incident or issue with my service dog until about 2 weeks ago, when I was greeted by a young (teen?) man who informed me that "the owner said he did not want me to bring 'that' into the restaurant." First, it's illegal to deny entry to someone because of a service animal, but this isn't my first rodeo, so I pull up his vet records and certification and enter to speak to the owner, who disappears into the back without a word as I enter. The tall man at the counter proceeded to speak almost mockingly as I presented my proof, but he refused to accept it multiple times, going so far as to say, "This isn't Washington County." When I explained my dog is recognized through that health department. I know for a fact that there was no language barrier because 1. This man had served me multiple times before and 2. I wrote to their sister location in Kingsport in both Spanish and English requesting information, to which I have not received an appropriate answer to ANY of my requests.

Sadly, their food and service were good until they violated my rights and refused to speak to me face to face. Photo of my dog eating there at an earlier date added...

Went today and soooo good again had the molcajete again because it was just so good and even better today! Our waitress was so sweet and friendly. Will go back again soon. Thank you!

and it was delicious ! Went for our first time, it’s nice to have a Mexican restaurant in the middle of town in Gate City! The food was good, it was not crowded at all and we were the only customers in there which was surprising. The staff was friendly checked on us often. I want to go back to try different foods. Our billl was 60 some dollars for two kids and two adults. A bit pricey. But to be fair my dish alone was $15.00 . And cheese dip and drinks is always costly! Will go back...

Great service with smiling faces. Good was just what we needed. I don't know what they do to their chips but they are lighter and fluffier than most tortilla chips and I absolutely loved them! I got the steak and chicken fajitas, I had so much food I ate leftovers 3xs from it. It was just as good as eating it at the restaurant. Super yummy! My partner got the Chori pollo which isn't my thing but I had to try it and it was...