Jack in the Box — Restaurant in Georgetown

BE VERY CAREFUL OF ORDERIUNG. $$$ Within the recent past, I have had orders that had added item that I did not want or order.

The first time, $5 for 2 sandwiches turned into $20+ for all sorts of items. I just took the food and gave most to coworkers. I was upset but moved on.

Last week it happened again. A 2-for-5 special turned into a $16+ order. this time I was on top of it. I told the lady at the drive through not to make the order and that I just wanted the 2 sandwiches. She agreed and I just received my two sandwiches. I told her that I would contact Jack and get it resolved.

No telephone numbers for Jack worded and there does not appear to be a methodology to contact Jack bu phone. Email is a bear when mobile as they ask lots of receipt details. I called the store. After three attempts, I got through to manager (I think name was Brigetta at the Leander Road, Georgetown Texas location).

She was adamant that they do not deal with mobile order problems and the I must contact corporate mobile support. I explained that I have been trying. She was insistent to put it kindly. Seems like an offer of 2 or 3 combos would have made this issue closed and keep me as a customer (I do stop there at least 23x per week for myself and work).

I have no other options than to dispute the charges. Overall, this process is costing me over and hour and lots of aggravation. NOT WORTH IT!

I DO NOT SUGGEST USING THE APPLICATION AS THIS IS JUST THE LAST OF MANY UNWELCOMING EVENTS USING THE APP AND THIS LOCATION (Leander Road, Georgetown Texas).

Also... There are quite often specials where the item and the coupon must both be added to the order. The coupon is easy but the item itself can not be found on the menu to select. Very common and very...

So it was my first time ever going to Jack in the box where I actually ordered food. I had been to Jack in the box before but left because there was nobody in the lobby or anyone even order from.

So let's just start off with the lobby which was utterly disgusting and filthy. Fries around the floor the tables were all sticky and had soda remnants all over them.

The Coke freestyle machine that was in the lobby didn't have any ice, nor did it have any coke or any of the coke products and a few other flavors were also out.

The service was great and the kid that we ordered from was super friendly and super nice so this isn't a problem with the staff per se... Maybe they were just having an off night, maybe they just couldn't get to the lobby to clean everything up... I don't know, maybe it was also supply chain issues and that was the reason why the Coke freestyle machine wasn't in total working order.

I ordered the big box of 50/50 chicken nugs, and the mini tacos. I can't say I really cared for the many tacos but I was just trying it so why not. The 50/50 chicken box was actually very tasty. I feel that you didn't get enough sauce though for the amount of nugs they gave you. I think they should actually give you one more...

This is probably the worst JIB location ever. I went there one morning, was going to use the drive-thru, but it was blocked because the employees from the previous shift locked themselves out when taking out the trash. I went thru the drive-thru two days later, but had to wait 3 minutes before being able to order although there was no one ahead of me. When I got my order, the attendant said the register wasn't giving receipts. I thought I'd try one more time, so I went thru the drive thru the following morning, gave my order of two supreme croissants and when I took my order and got to work, I found 2 sausage croissants in the bag. So, I am DONE with JIB in Georgetown. The other location is no better. I've seen them ignore people banging on the door to get in when they're open in the morning, but don't unlock the doors because they aren't really ready for business. I've had to wait on orders both times I've been there, but at least they gave me an orange juice for...