Shipley Do-Nuts — Restaurant in Georgetown

Proceed with caution when ordering online! The website leads you to believe you can customize your order but what you get in the box most likely won’t be what you ordered. When I picked up my order, the employee didn’t say anything about having made substitutions so I assumed my order was filled accurately. When we got home and opened the box, we were sadly disappointed. The donuts were dried out and we were given unglazed plain cake donuts instead of blueberry glazed. I called to tell them what happened thinking it was an honest mistake but was told that they were out so they just chose what they thought was a good enough substitute. When I advised that they should call the customer if they are going to make changes to the order, the lady said sorry but we were out so we just choose what we can. I asked to speak to a manager and was told there is no manager in the store. When I questioned that, she said they have a manager but they just weren’t there. The lady on the phone didn’t seem to care at all about my dissatisfaction nor did it seem likely that my concerns and suggestions would be...

I ordered 2 large kolaches, one small kolache, a cake donut and apple fritter. If I could rate them a negative, I definitely would. Everything tasted like it was old. The apple fritter was so dry, I took 2 bites and had to throw it away. The cake donut was so hard and crunchy and inedible also. The small kolache was more than 50% dry bread with a super small sausage inside and 2 sliced jalapeños, with a small amount of cheese. After my husband saw how awful my food was he refused to even eat the 2 large kolaches. I can’t believe I spent $14 and had to throw it away. That will be the first and last time I ever go back here. I’ve never had anything bad at shipleys before and they should be embarrassed to even have their name on this location. On top of that they allowed a homeless man to camp out with all of his stuff inside laying on the floor. As soon as we drove up he came out and saw my husband waiting for me in the car and started...

Grew up on Shipley's in Houston, Conroe, and Huntsville area in the 70's, 80's and 90's. Walked in this location this morning and ended up leaving. A high school boy sweeping the lobby with his headphones in looking like he was mad at the world when I walked in. I walk up to the counter and he continues to sweep a little longer. He finally goes behind the counter and starts wiping down the donut rack and straitening bags, never acknowledging me. The lady working the drive thru walks over to the donut rack to fill the drive thru order and ask him if he has already helped me and he continues to have his back to me or acknowledge me. So I just turned around and left. Always hit or miss on service at this location. always seems...