I told them that I was celebrating my birthday and they said they would sing me Happy Birthday but never did. My first drink was flat and my second drink was okay but I didn't finish it. I had a mental breakdown and the manager came out to me and told me to cut it out and if i continued it was going to be a problem. I told her I was autistic and I tend to have panic attacks when I'm in environments where people don't really talk to me or acknowledge me & she told me there's nothing she can do about that. I told my server Sarah, it was my first time back in 3 years and I've heard things had changed, an opportunity to up sell & promote wasn't there, because she just gave me the menu & walked off. I felt so uncomfortable by my service that I didn't drink my jaggemester & I didn't eat my cheesecake. I was then offered a free bill for the terrible service, but instead of taking my food to go I told them to keep it and that I I'm going straight to corporate. I reached out to corporate, I left a voicemail and a feedback message, and the only email I got was they will reach out to the managers and in the meanwhile they hope my service next time will be better. I didn't get an apology from any type of manager or any type of corporate, I didn't get any type of compensation and outside of my server Sarah, nobody wished me a happy birthday and I did not feel valued. If things don't change I will never come back to a Hooters location. My friend Shirley used to be the general manager of this location and when she ran it, Hooters was nothing like this. With her gone, it's a crap show after another. I really hope things can change soon, if not I wouldn't be surprised if this company goes bankrupt and closes it's doors in the...
Read moreI can see why Hooters is having to file for bankruptcy. The economy is just a small part of the problem. Went today in Jonesboro Georgia with a small party of 8 to celebrate a birthday. The waitress was really nice however the service was slow. Took over an hour to get wings & appetizers as meals. Total we had 7 orders of curly fries & only one actually had normal size fries or even pieces of fries. Everyone else's look like the scraps off the bottom of the bag literally every piece of fry was no more than a 1/4 of an inch long. However the wings were pretty tasty & the sliders were really good but made wrong. We only ordered 1 Margarita that took 25 minutes to get & then when we ordered 1 more after 20 minutes we finally had to ask about it & the waitress said she had to get liquor out the back. Out the back of what? The Distribution Center? The store isn't that big & it was almost completely dead other than us which is sad considering the race was 10 miles down the road. I know this doesn't affect many people but there were no benches or chairs or anything when you come in the door & we had to wait about 10 minutes to get a table & I'm disabled & can't stand for long periods of time $ no one offered me a chair even seeing me limp with my cane. if you do nothing else please fix the women's bathroom door. The item you need is called a closer and it's about $70 at Home Depot. That door slams so loud & scared so many people every time it would slam which was completely unnecessary for...
Read moreDecided to come here on a Monday night. Not my first time at a Hooters restaurant, and probably my second or third time (and last) at this location. Took roughly 10 minutes for a waitress to come and take the drink order. Fortunately my guest and I went ahead and placed the order for our meals at the same time. After the drinks were brought over, I’d say at least 35 minutes passed before the food arrived. My guest and I ordered a margarita & daiquiri, and we both ordered the fish sandwich (easy peasy to cook). The waitress came over at some point closer to the 35 minute mark and asked if everything was okay. I shook my head. She at least apologized for the wait, and asked if we wanted a drink. She offered beer or a shot of something. My guest requested beer-I requested a shot. The food was brought out right after she walked away. Fish sandwich was lacking in flavor (Captain D’s fish tastes better) and it was simply a fried, battered (cod?) fillet between a buttered hoagie roll-no lettuce, no tomato, nothing. Was hoping for a better experience. The waitress brought the bill out and guess what? We were charged for the beer and shot of tequila. Here I am thinking the waitress felt sorry for us and (like at most restaurants) would bring a drink “on the house.” Nope. Certainly wasn’t expecting to be charged $4.95 for a glass of beer and $8.99 for a shot of tequila after having waited so long for food, when the place was not even jam packed with...
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