I visited this location last night at 7:30 pm. Kate( if that is her real name), had the worst customer service that I have ever experienced at this particular location. She did not greet me and barely looked me in my eyes and had a horrible attitude. She had three customers waiting for their orders so maybe she was stressed?
I was indecisive so I hoped that gave her time to get caught up. I made fun of my indecisiveness and told her that I hope that it helped her to get caught up. She rolled her eyes and walked away. Not one time did she display a smile or good customer service to any one of the customers waiting. Two customers said thank you to her and walked out of the door discussing her bad attitude.
Although she did not display friendly behavior to the customers in the store, I overheard laughter from Kate and the other employee in the back. I finally received my order and honestly I was almost afraid to consume it.
My hope is that the owner extends customer service training to this young lady. We all have bad experiences lead to a loss of business. She certainly made me not trust the preparation of my food. I want to feel good about the places that I choose to support. I certainly understand being tired and having a bad day but Kate’s service was unacceptable.
Kate: Greet customers with a smile even if you have had a bad day. Maybe it will assist you with getting through a tough moment If a customer is indecisive, provide some recommendations Thank your customer for their patience Thank your customers for their business as they are leaving Never roll your eyes If you don’t like your job, re-evaluate why you are there but don’t make someone else’s experience miserable because you are having a bad day. Re-evaluate why you are in a job that you hate Would you want to eat food prepared by someone who rolls there eyes and have a...
Read moreOrdered a latte with light ice and the cup wasn't even full. So since I don't want to pay for diluted coffee (ice is literally water), they skimp on the rest of the drink. Ordered a quinoa bowl but they provided zero utensils. Not even a napkin. I'd assume it's because they care about the environment but the plastic straw they provided disproves that theory. Seems more like the lack of common sense, logic and customer service is the fault.
So basically I got 3/4 of a drink that I paid full price for and I have a whole bowl of food that I can't even eat. Literally ordered this as my meal for the day since I am working 12 long hours. Guess I have to either eat with my hands like a racoon or throw this food out. Either way, 100% disappointed and will NEVER order from this place again. Complete waste of $30.
Update: I tried to call the restaurant at 7:45pm to see if the delivery guy could come back for a utensil but apparently this place doesn't answer phone calls (why have a phone number?). So after no luck with contacting them, searching my vehicle or begging random customers at my job for some form of utensil to eat my meal with, I was able to fold a small piece of cardboard and use it as a shovel. Not sure if the food is good since it all tastes like this cardboard, but at least I was able to somehow...
Read moreIn town visiting family and friends and the ONE issue I have with the entire area of “Atlanta” is that it lacks GOOD food. I know “good” is subjective, but hey!
Stumbled on this place and was pleasantly surprised! The restaurant itself is a vibe, I was singing and dancing the whole time I ate, a good r&b mix gets me EVERY time! I thought I was getting the food to-go, but I stayed to jam out.
I had the Mediterranean hummus, a Chicken Pesto wrap and the Tropical Trippin’ smoothie.
Hummus: EXCELLENT! The ingredients were so flavorful. I tried to save some for my friend, it held for a few hours and was still delicious. Add a drizzle of the lemon vinaigrette for some extra pizzazz.
Chicken Pesto wrap: Suggested to me by the staff and didn’t not disappoint! The pesto compliments the wrap well, not overbearing. Full of veggies (yeah, I need all of it, with my anemic self!) and a nice size. I was only able to eat half in one setting.
Tropical smoothie: I was so indecisive! This was another staff suggestion. It was light and tangy, not too sweet, and a refreshing palate cleanser with the food choices. My next visit, I’m going to try the...
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